Global TRICARE TOP Admin & Records Coordinator

International SOS Singapore Pte Ltd; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

International SOS Singapore Pte Ltd is seeking a TOP Administrator to support the TRICARE Overseas Program (TOP) administration globally. The role focuses on coordinating medical records, managing TOP related admin tasks, and delivering confidentiality-compliant support to beneficiaries and providers.

You will work with the wider team to ensure accurate processes, timely responses, and effective communication in English and an additional language where required.

Qualifications

• Proficiency with Windows PC applications and ability to learn new software.
• 2-3 years in customer service or healthcare administrative roles.
• Experience in a healthcare environment is an advantage.

Responsibilities

• Coordinate medical records collection for stakeholders.
• Process TOP-related administrative activities to ensure timely resolution.
• Deliver medical service administrative support for TOP beneficiaries.
• Maintain confidentiality of beneficiary information.
• Follow TOP processes, policies and procedures.
• Respond to inquiries promptly and ensure complete resolution.
• Communicate with beneficiaries and providers when follow-up is needed.
• Promote electronic submission and self-service tools where possible.
• Maintain quality and quantity standards and service levels.
• Attend team meetings and assist with training of new staff.

Skills

Customer service

Team player

Time management

Problem solving

Communication skills

Process oriented

Bilingual English + another language

Education

High school diploma or equivalent

Tools

Windows PC

Job description

International SOS Singapore Pte Ltd is seeking a TOP Administrator to support the TRICARE Overseas Program (TOP) administration globally. The role focuses on coordinating medical records, managing TOP related admin tasks, and delivering confidentiality-compliant support to beneficiaries and providers.

You will work with the wider team to ensure accurate processes, timely responses, and effective communication in English and an additional language where required.