TRICARE Overseas Program Administrator

International SOS; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

International SOS in Singapore is seeking a TOP Administrator to support the TRICARE Overseas Program administration and deliver core service elements. This multifunctional role drives coordination and delivery of administrative activities to enable team performance and satisfy beneficiaries.

You will manage medical records collection and communication with beneficiaries and providers, maintain confidentiality, adhere to policies, and collaborate with global teams to promote self-service tools

Qualifications

• High school diploma or equivalent.
• 2-3 years customer service experience.
• Healthcare environment experience is an advantage.
• Proficient in English with additional language helpful.

Responsibilities

• Coordinate medical records collection and delivery to stakeholders.
• Handle TOP related administrative activities to ensure timely resolution.
• Deliver medical service administrative activities supporting TOP beneficiary healthcare support services.
• Maintain confidentiality of all beneficiary information.
• Understand and carry out all TOP Administrator duties, processes, policies and procedures.
• Maintain documentation per company policies; respond to inquiries promptly.
• Send written communication to follow up with beneficiaries and providers.
• Collaborate with Intl.SOS teams to ensure TRICARE processes and benefits rules are understood and communicated.
• Promote electronic submission and payment solutions and other self-servicing tools.
• Maintain quality and quantity standards, including service level KPIs.
• Adhere to company policies and procedures.
• Assist training and mentoring of new staff if requested.
• Attend staff meetings and educational offerings.

Skills

Customer service

Communication

Time management

Problem solving

Team player

Education

High school diploma or equivalent

Tools

Windows PC

Job description

Key role in support of the TRICARE Overseas Program (TOP) administration of healthcare support services globally. Multifunctional position driving administrative coordination and delivery of core service elements enabling the wider team performance and customer satisfaction.

Key responsibilities

• Coordination of the medical records collection processes to facilitate the collection, translation and delivery of medical records to stakeholders
• Process any other TOP related administrative activities as per given instructions to ensure timely and accurate resolution
• Deliver medical service administrative activities supporting TOP beneficiary healthcare support services
• Maintains confidentiality of all beneficiary information
• Understand and carry out all processes, policies and procedures pertaining to the duties of a TOP Administrator
• Maintain all documentation in accordance with company policies and procedures. Respond to in-bound inquiries promptly and ensure complete resolution
• Send written communication to follow up with beneficiaries and providers, when appropriate
• To work with the wider Intl.SOS teams to ensure TRICARE processes, self-service tools and benefits rules are understood and communicated accurately to beneficiaries and providers
• Actively promote electronic submission and payment solutions and other self-servicing products
• Maintain specific quality and quantity standards, including service level key performance indicators
• Always adhere to company policies and procedures
• If requested, assist with the training and mentoring of new staff
• Attends and participates in International SOS staff meetings and educational offerings

About you

• High school diploma/Upper Secondary (or higher) OR equivalent work experience
• Proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• 2-3 years customer service year experience, (email, web based or physical correspondence)
• Experience working/processing in a healthcare environment an advantage
• Experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using computers as the primary job tools
• Team player and ability to achieve targets
• Organized with the ability to effectively manage own time
• Demonstrate problem solving skills
• Demonstrate clear communication skills when resolving issues
• Customer Service Oriented
• Process Focused – drives for results
• Ability to communicate effectively in English and an additional language (e.g., Korean), both written and spoken.