Travel Retail Order Executive - Growth & Ops

Clarins Group; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Job summary

Clarins Group seeks a Travel Retail - Order Executive to manage order processing and reporting from Singapore. You will coordinate monthly PO submissions with TR customers, handle order queries, and work with Regional Supply Chain on discrepancies, while maintaining a robust customer database.

You will also support finance with fulfillment reporting, participate in S&OP meetings, and contribute to continuous improvement initiatives, including adherence to local customs documentation.

Qualifications

• Minimum 3 years of operational experience in customer service management and/or commercial support.
• Ability to function independently in a team while maintaining a collaborative mindset.
• Ability to interact with stakeholders from diverse linguistic and cultural backgrounds.
• Pleasant personality with good interpersonal & communication skills.
• Ability to work systematically under high volume while meeting tight timelines.
• Experience in retail or FMCG is an added advantage.

Responsibilities

• Coordinate with TR customers for timely monthly PO submission.
• Answer customer queries related to order processing.
• Support customer order discrepancies with Regional Supply Chain.
• Liaise with internal stakeholders to ensure timely order processing.
• Ensure POs are tagged with relevant FOC items based on marketing calendar for new product launches.
• Maintain accurate and updated customer database.
• Flag and alert Commercial team for any missing price implementation / discrepancy.
• Coordinate between Customers, Commercial team and Regional Supply Chain on cargo returns.
• Support TR Finance with Order Fulfilment reports.
• Manage daily order processing via missing reports to drive re-supply opportunities.
• Attend monthly S&OP meetings with Sales, Marketing, Supply Chain and Finance.
• Handle ad-hoc projects and continuous improvement initiatives.
• Ensure shipping and trade documents comply with local customs regulations and audit requirements.

Skills

Interpersonal communication

Teamwork

Stakeholder management

Multicultural awareness

Communication skills

Job description

Clarins Group seeks a Travel Retail - Order Executive to manage order processing and reporting from Singapore. You will coordinate monthly PO submissions with TR customers, handle order queries, and work with Regional Supply Chain on discrepancies, while maintaining a robust customer database.

You will also support finance with fulfillment reporting, participate in S&OP meetings, and contribute to continuous improvement initiatives, including adherence to local customs documentation.