Training & Development Leader – Multi-Outlet Ops

ygf blessing pte. ltd.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

ygf blessing pte. ltd. is seeking a Training Manager to lead the development, delivery and continuous improvement of all training and employee development initiatives across Singapore.

You will design structured programs, implement onboarding, and ensure alignment with operational standards and business objectives. You will collaborate with Headquarters, Operations and HR to localise standards, assess training effectiveness, and drive improvements in service quality, productivity and workforce

Qualifications

• Diploma or Bachelor's degree in HR, Business Admin, Hospitality, Education, Training and Development, or related field.
• 3–5 years of relevant training and development experience in F&B, retail, hospitality or multi-outlet operations.
• Proven ability to develop and deliver training programmes and assess effectiveness.
• Good understanding of operational training, customer service standards and training management.
• Familiarity with Singapore food safety and workplace safety and related requirements.
• Strong presentation, facilitation, communication, coaching and interpersonal skills.
• Excellent organisational and project management abilities with independent work capability.
• Proficiency in MS Office; LMS experience is an advantage.
• Fluent English; Mandarin proficiency is an advantage for coordinating with Chinese-speaking stakeholders.
• Self-motivated, detail-oriented and able to work with cross-functional teams.
• Willingness to travel to outlets or other locations when required.

Responsibilities

• Develop and implement annual training plans aligned with business objectives and operations.
• Conduct needs assessments to identify competency gaps and development priorities.
• Design and continuously improve training materials, SOPs and onboarding programmes.
• Coordinate with Headquarters to localise corporate training standards in Singapore and other markets.
• Plan and deliver operational training for managers, supervisors and frontline staff.
• Monitor training quality, safety and product knowledge; reinforce company standards.

Skills

Presentation

Facilitation

Communication

Coaching

Interpersonal skills

Organizational skills

Project management

MS Office

English proficiency

Mandarin (adv)

Education

Diploma or Bachelor's degree in HR / Business Admin / Hospitality / Education / Training & Development

Tools

Microsoft Office

LMS (Learning Management System)

Job description

ygf blessing pte. ltd. is seeking a Training Manager to lead the development, delivery and continuous improvement of all training and employee development initiatives across Singapore.

You will design structured programs, implement onboarding, and ensure alignment with operational standards and business objectives. You will collaborate with Headquarters, Operations and HR to localise standards, assess training effectiveness, and drive improvements in service quality, productivity and workforce