Training Architect & Development Coach

TDCX, Inc.; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Job summary

TDCX Singapore is seeking a Training and Development professional to design, implement, and assess in-house training programs that align with our strategic goals. You will develop modules, deliver sessions to diverse teams, and evaluate outcomes for continual improvement.

Applicants should have at least a GCE A level or Diploma and a minimum of three years in a contact centre or service industry training environment, with strong English communication skills.

Qualifications

• At least 3 years of relevant experience in handling contact centre or service industry training.
• Experience with curriculum development and course material review management.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Develop and implement training policies, procedures, and programs.
• Design and develop training modules based on organizational needs.
• Deliver training sessions using diverse instructional methods.
• Evaluate training effectiveness and provide improvements.
• Maintain training records for compliance and reporting.
• Support continual improvement of the Quality Management System.

Skills

Curriculum development

Course material design

Training delivery

Needs analysis

Record keeping/compliance

English communication

Presentation skills

E-content design

Education

GCE A level or Diploma

Job description

TDCX Singapore is seeking a Training and Development professional to design, implement, and assess in-house training programs that align with our strategic goals. You will develop modules, deliver sessions to diverse teams, and evaluate outcomes for continual improvement.

Applicants should have at least a GCE A level or Diploma and a minimum of three years in a contact centre or service industry training environment, with strong English communication skills.