Learning & Development Trainer — Curriculum Designer

TDCX; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical cover

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Global company with awards

Job summary

TDCX, a Singapore-headquartered BPO leader, seeks a Training professional to shape our learning programs and elevate staff capabilities. You will develop, deliver, and assess training modules, aligning them with strategic goals and performance outcomes across our partner brands.

The role requires 3+ years in contact centre training, strong supervisory and presentation skills, and experience with curriculum development.

Qualifications

• Candidate must possess at least a GCE 'A' level or Diploma in any field.
• At least three (3) years of relevant experience in handling contact centre cases in a call centre or service industry environment.
• Possess exceptional supervisory skills.
• Demonstrate clear and effective communication, both written and verbal.
• Experience with curriculum development and course material review management.

Responsibilities

• Develop and implement training policies, procedures, and programs.
• Design and develop relevant training modules based on individual/departmental/company needs.
• Development, delivery and assessment of in-house programs.
• Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
• Conduct Training Needs Analysis and develop programs to improve existing staff performance.
• Deliver training sessions through using various instructional methods to accommodate different learning styles.
• Maintain accurate records of training activities, attendance, assessments, and outcomes for compliance and reporting
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Supervisory skills

Curriculum development

English communication

Training delivery

Education

GCE A level or Diploma

Job description

TDCX, a Singapore-headquartered BPO leader, seeks a Training professional to shape our learning programs and elevate staff capabilities. You will develop, deliver, and assess training modules, aligning them with strategic goals and performance outcomes across our partner brands.

The role requires 3+ years in contact centre training, strong supervisory and presentation skills, and experience with curriculum development.