Training and Development HR Executive

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a proactive Training & Development HR Executive to lead onboarding, facilitate workshops, and coach frontline teams across 19 stores at Changi Airport. You will manage L&D operations, drive engagement, and ensure training excellence.

The role requires hands-on workshop facilitation, strong Excel skills, and the ability to coordinate with Operations Management and corporate stakeholders. Regular visits to airport terminals are expected.

Qualifications

• Degree or diploma in Human Resources, Training & Development, or related field.
• Proven ability to lead training workshops and engage diverse adult learners.
• High proficiency in Microsoft Excel to accurately manage training records and financial documentation.

Responsibilities

• Coordinate onboarding journeys for frontline staff and executives, including Buddy System partnerships.
• Facilitate Service Excellence workshops and review grooming standards for premium brand representation.
• Manage airport learning portals (QSM, One Changi Learning) and coordinate awards programs.

Skills

Excel proficiency

Onboarding

Coaching

Communication

Education

Degree or diploma in HR / Training & Development

Tools

One Changi Learning Portal

QSM registrations system

Job description

Job Summary

Join as a proactive Training & Development HR Executive to lead onboarding, facilitate workshops, coach frontline teams, and manage L&D operations across 19 stores at Changi Airport, driving training excellence and employee engagement.

Responsibilities

• Coordinate and execute onboarding journeys for retail frontline staff and corporate executives by implementing effective "Buddy System" partnerships with Operations Management to ensure seamless integration
• Facilitate engaging Service Excellence workshops and review corporate grooming standards to maintain premium brand representation
• Manage airport-specific learning portals including QSM registrations, One Changi Learning portal, and coordinate Extra Miles Award programs to support operational training needs
• Oversee mandatory compliance training such as First Aid, Trade Compliance, and Security Compliance to ensure adherence to regulatory and industry standards
• Conduct regular in-store coaching visits across Changi Airport terminals to deliver real-time feedback on service quality and operational behaviors
• Review and enhance Learning & Development SOPs and processes to improve operational efficiency and training quality
• Manage training-related financial administration including preparing Expenditure Proposals and processing payment requisitions to external providers
• Prepare detailed weekly and monthly HR reports tracking training effectiveness, participation metrics, and program outcomes
• Develop and implement Employee Engagement programs to foster a positive, collaborative workplace culture
• Provide ad-hoc support for broader HR initiatives and general affairs projects as assigned by management

Required competencies and certifications

• Degree or diploma in Human Resources, Training & Development, or related field
• Proven ability to lead training workshops and engage diverse adult learners, preferably in retail, F&B, or high-touch service environments
• High proficiency in Microsoft Excel to accurately manage training records and financial documentation
• Strong attention to detail and proactive approach to reviewing and improving processes and SOPs
• Effective communication skills in verbal and written English to collaborate with operations management and corporate stakeholders and to confidently conduct stand-up trainings

Preferred competencies and qualifications

• Experience in Travel Retail or a high-volume airport ecosystem
• Familiarity with SkillsFuture Singapore (SSG) or Workforce Singapore (WSG) training grant applications
• Prior experience managing employee engagement activities or corporate onboarding programs

Other Information

This role is primarily based at the Tampines HQ Office with regular visits to the Airport office and 19 stores across four terminals to deliver training, coordinate brand training, and provide coaching

EA License No: 96C4864

Reg. No.: R1873093 Loh Chiang Soon