Training and Development HR Executive

Lotte Duty Free Singapore; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Salary packages

Annual leave 14–18 days

Medical insurance

Hospitalization & Surgery insurance

Dental insurance

Performance bonuses

Birthday leave

Job summary

Lotte Duty Free Singapore is seeking a proactive Training & Development HR Executive to join our HR team. You will split your time between facilitating workshops for frontline staff and providing in-store coaching, with the remainder handling essential administrative and analytical reporting across our 19 stores.

You will coordinate onboarding, manage airport-specific training portals, and oversee mandatory compliance training while driving process improvements and data-driven HR reporting.

Qualifications

• Degree or diploma in Human Resources, Training & Development, or related field.
• Proven ability to lead workshops and engage diverse adult learners, ideally within retail/F&B.
• Proficient in Excel; maintain meticulous training records and financial docs.
• Ability to review processes/SOPs and identify opportunities for improvement.
• Excellent verbal and written English to partner with operations management and corporate stakeholders.
• Analytical mindset with strong attention to detail.

Responsibilities

• Coordinate onboarding for frontline staff and executives; implement Buddy System at store level.
• Deliver Service Excellence workshops; review grooming standards to reflect the premium brand.
• Manage airport-specific training portals and portal registrations; handle awards matters.
• Oversee mandatory trainings (First Aid, Trade & Security Compliance) for regulatory requirements.
• Regularly visit stores across Changi Airport terminals to give real-time coaching on service standards.
• Review and refine L&D SOPs; manage training-related financial administration and EPs.
• Prepare weekly and monthly HR reports; measure training effectiveness and participation.
• Develop Employee Engagement programs to foster a positive workplace culture.
• Support other HR initiatives and broader admin projects as needed.

Skills

Training & facilitation

Administrative & reporting

Attention to detail

Communication (English)

Analytical thinking

Education

Degree/diploma in HR or Training & Development

Tools

Microsoft Excel

Job description

This is NOT a HR Generalist opening.We are looking for a proactive Training & Development HR Executive to join our HR team. This is a dynamic, hands-on role where you will be the \"face\" of training for our frontline teams. You will spend approximately 40% of your time facilitating engaging workshops and providing in-store coaching, while dedicated 60% to the essential administrative and analytical reporting that keeps our 19 stores operating at excellence.

• Drive Holistic Onboarding: Coordinate and execute the onboarding journey for retail frontline staff and corporate executive-level new hires. You will partner with Operations Management to ensure the \"Buddy System\" is effectively implemented at the store level for seamless integration


• Facilitation & Brand Excellence: Deliver engaging Service Excellence workshops and review corporate grooming standards with new hires to ensure our team consistently represents our premium brand


• Manage Specialized Learning Portals: Serve as the primary point of contact for airport-specific training, including QSM registrations, the One Changi Learning portal, and managing Extra Miles Award matters for operations


• Coordinate Mandatory Compliance: Oversee mandatory training sessions, including First Aid, Trade Compliance, and Security Compliance, ensuring all employees meet essential regulatory and industry requirements


• In-Store Coaching: Regularly visit stores across Changi Airport terminals to provide real-time, constructive feedback on service standards and operational behaviors


• L&D Operations & Process Improvement: Review and refine Learning & Development SOPs and processes for continuous improvement. You will also manage training-related financial administration, including Expenditure Proposals (EP) and payment requisitions to external providers


• Data-Driven Reporting: Prepare comprehensive weekly and monthly HR reports for the L&D function, ensuring training effectiveness and participation are accurately tracked


• Shape Company Culture: Review, propose, and execute Employee Engagement programs and activities that foster a positive and collaborative workplace culture


• Ad-hoc Support: Assist with broader HR initiatives and general affairs projects as assigned by management

Why you should be interested

• The World's Leading Stage: Work at Changi Airport, an iconic global landmark ranked as the world's best airport for 14 years. You will be part of the excellence that defines this world-class travel hub


• Diverse Scope of Impact: From onboarding corporate executives to coaching frontline staff, your work touches every level of our Singapore operations


• Strategic Contribution: Beyond delivery, you will have a seat at the table in improving L&D processes and shaping our employee engagement strategy


• Global Brand Visibility: Work closely with HR leadership in a high-visibility role within a global brand environment, offering significant variety and professional challenge

Requirements

• Degree or diploma in Human Resources, Training & Development, or related field


• Demonstrated training and facilitation experience: Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high-touch service environment


• Strong Administrative & Reporting Skills: High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation


• Proactive & Detail-Oriented: Ability to review processes/SOPs and identify opportunities for improvement


• Communication Skills: Excellent verbal and written English to effectively partner with operations management and corporate stakeholders


• Analytical and details oriented


• This role is primarily based in our Tampines HQ Office with ad-hoc visit to our Airport office and 19 stores across the 4 terminals to delivery trainings, coordinate brands trainings and coaching

Preferred/Bonus Requirements:

• Experience within Travel Retail or a high-volume airport ecosystem


• Familiarity with SkillsFuture Singapore (SSG) or WSG training grant applications


• Prior experience managing employee engagement activities or corporate onboarding

Benefits

• We offer attractive salary packages that commensurate with relevant work experience


• Annual Leave from 14 days to 18 days


• Medical Outpatient insurance coverage


• Group Hospitalization and Surgery insurance coverage


• Group Dental insurance coverage


• Performance bonuses subject to company's and individual's performances


• Birthday Leave