Training & Development Executive (100% on-site)

LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Annual Leave 14–18 days

Medical insurance (outpatient)

Group Hospitalization and Surgery

Group Dental insurance

Performance bonuses

Birthday Leave

Job summary

LOTTE TRAVEL RETAIL SINGAPORE PTE. LTD. is seeking a proactive Training & Development HR Executive to lead training for frontline teams. The role combines workshop facilitation and in-store coaching (about 40%) with essential administrative and reporting duties (about 60%). Based at our Tampines HQ with occasional visits to the Airport office and 19 stores.

You will partner with operations and HR leadership to improve L&D processes and employee engagement in a dynamic retail environment.

Qualifications

• Degree or diploma in Human Resources, Training & Development, or related field.
• Demonstrated training and facilitation experience with diverse adult learners.
• High proficiency in Microsoft Excel and meticulous training records.
• Proactive, detail-oriented with process improvement mindset.
• Excellent verbal and written English for stakeholder partnership.
• Experience in retail, F&B, or high-touch service environments preferred.

Responsibilities

• Facilitate engaging workshops for frontline teams (~40%).
• Provide in-store coaching across Singapore operations (~40%).
• Handle essential administrative tasks and analytical reporting (~60%).
• Coordinate training delivery across Tampines HQ, airport office, and 19 stores.

Education

Degree or diploma in HR/Training

Tools

Microsoft Excel

Job description

This is NOT a HR Generalist opening.

We are looking for a proactive Training & Development HR Executive to join our HR team. This is a dynamic, hands-on role where you will be the "face" of training for our frontline teams. You will spend approximately 40% of your time facilitating engaging workshops and providing in-store coaching, while dedicated 60% to the essential administrative and analytical reporting that keeps our 19 stores operating at excellence.

Why you should be interested:

• The World's Leading Stage:Work at Changi Airport, an iconic global landmark ranked as the world's best airport for 14 years. You will be part of the excellence that defines this world-class travel hub.
• Diverse Scope of Impact:From onboarding corporate executives to coaching frontline staff, your work touches every level of our Singapore operations.
• Strategic Contribution:Beyond delivery, you will have a seat at the table in improving L&D processes and shaping our employee engagement strategy.
• Global Brand Visibility:Work closely with HR leadership in a high-visibility role within a global brand environment, offering significant variety and professional challenge.

Requirements

• Degree or diploma in Human Resources, Training & Development, or related field.
• Demonstrated training and facilitation experience:Proven ability to lead workshops and engage diverse adult learners, ideally within a retail, F&B, or high-touch service environment.
• Strong Administrative & Reporting Skills:High proficiency in Microsoft Excel and the discipline to manage meticulous training records and financial documentation.
• Proactive & Detail-Oriented:Ability to review processes/SOPs and identify opportunities for improvement.
• Communication Skills:Excellent verbal and written English to effectively partner with operations management and corporate stakeholders.
• Analytical and details oriented
• This role is primarily based in our Tampines HQ Office with ad-hoc visit to our Airport office and 19 stores across the 4 terminals to delivery trainings, coordinate brands trainings and coaching.

Preferred Requirements

• Experience within Travel Retail or Retail or a high-volume FMCG background.
• Familiarity with SkillsFuture Singapore (SSG) or WSG training grant applications.
• Prior experience managing employee engagement activities or corporate onboarding.

What we offer

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances
• Birthday Leave