Training Administrator (Executive, Learning Support - Service Quality)

Association of Process Industry; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An organization in technical training is looking for an individual to manage front-end technical training course administration functions. This includes handling technical enquiries and overseeing online registration. Ideal candidates should possess a Diploma in Training and Adult Education; no prior experience is necessary as on-the-job training will be provided. Strong communication and adaptability skills are essential. The role requires flexibility in scheduling and is located in Jalan Papan with shuttle service from Chinese Garden MRT.

Benefits

Generous perks provided

Shuttle service from Chinese Garden MRT

Qualifications

• Minimum Diploma preferably in Training and Adult Education sector.
• No experience required as On-the-job training will be provided.
• Ability to effectively manage time and schedules under tight deadline and pressure.

Responsibilities

• Promptly respond and follow-up on technical training enquiries.
• Effectively manage front-end course administration functions.
• Assist in designs and coordinates production of marketing materials.

Skills

Time management

Communication skills

Adaptability

Customer service aptitude

Proficiency in Microsoft Office

Education

Diploma in Training and Adult Education

Job description

Position Overview

The core responsibility is to ensure timely fulfillment of front-end technical training course administration functions, including managing technical enquiries and online registration gateway.

Job Responsibilities include but not limited to

Course Administration

• Promptly respond and follow-up on technical training enquiries;
• Effectively manage front-end course administration functions in a timely manner;
• Effectively manage online registration gateway;
• Manage and monitor ad-hoc and urgent training request;
• Timely generating relevant reports on regular basis to support training performance management;
• Periodic updating on marketing collaterals; and
• Support Operations Unit on course delivery matters.

Industry Outreach and Marketing

• Assist in the designs, develops, and coordinates production of brochures, flyers, catalogs, and web-based marketing, publicity, and promotional materials; and
• Assist in ASPRI / ASPRI-IPI seminars, events, activities and industry programs.

Suppliers Management

• Source, negotiate, monitor and feedback on the performance of outsourcing partners and vendors, ensuring compliance to technical specifications and service standards.

You should possess the following:

• Minimum Diploma preferably in Training and Adult Education sector;
• No experience required as On-the-job training will be provided;
• Ability to effectively manage time and schedules under tight deadline and pressure;
• Strong adaptability skill, able to work independently as well as in a team;
• Strong communication skills with good customer service aptitude;
• Proficiency in Microsoft Office and other IT applications;
• Willingness to work a flexible schedule, including shift duties on a rotational basis (estimated twice a month for evenings and once a month for weekends), generous perks provided.
• Working location at Jalan Papan (shuttle pickup at Chinese Garden MRT)