Training Administrator (Executive, Learning Support - Service Quality)

Association of Process Industry; Singapore; On-site; SGD 26,784 - 35,712; Full time

Benefits offered by this job

Flexible schedule

Shift rotations (evenings/weekends)

Travel to Jalan Papan training centre

Job summary

ASPRI-IPI, the training arm of ASPRI, is a non-profit organization dedicated to advancing the Process Industry in Singapore. We are seeking a detail-oriented Course Administration Associate to ensure timely front-end training administration and smooth online registration.

You will respond to technical inquiries, manage the online gateway, generate regular performance reports, and support marketing materials and industry seminars.

Qualifications

• Minimum Diploma preferably in Training and Adult Education sector.
• Ability to manage time and schedules under tight deadlines.
• Strong communication and customer service aptitude.
• No prior experience required; on-the-job training provided.

Responsibilities

• Fulfill front-end training course administration functions on time.
• Handle technical enquiries and online registration gateway.
• Generate regular reports for training performance management.
• Update marketing collaterals and assist in seminars/events.
• Support Training Unit on course delivery matters.
• Source, negotiate, monitor and feedback on outsourcing partners and vendors.

Skills

Time management

Customer service

Communication skills

Microsoft Office

Teamwork

Adaptability

Flexibility in schedule

Willingness to travel

Education

Diploma in Training and Adult Education

Tools

Microsoft Office Suite

Job description

ASPRI-IPI, the training arm of ASPRI, is a non-profit organization dedicated to advancing the Process Industry in Singapore. We collaborate with industry leaders, government agencies, and subject matter experts to develop and deliver high-quality training programmes.

Join us on our mission to enhance the skills and safety of the Process Industry workforce, contributing to a safer and more productive industry for Singapore.

Job Responsibilities include but not limited to

The core responsibility is to ensure timely fulfillment of front-end technical training course administration functions, including managing technical enquiries and online registration gateway.

Course Administration

• Promptly respond and follow-up on technical training enquiries;

• Effectively manage front-end course administration functions in a timely manner;

• Effectively manage online registration gateway;

• Manage and monitor ad-hoc and urgent training request;

• Timely generating relevant reports on regular basis to support training performance management;

• Periodic updating on marketing collaterals; and

• Support Technical Support Training Unit on course delivery matters.

Industry Outreach and Marketing

• Assist in the designs, develops, and coordinates production of brochures, flyers, catalogs, and web-based marketing, publicity, and promotional materials; and

• Assist in ASPRI / ASPRI-IPI seminars, events, activities and industry programs.

Suppliers Management

• Source, negotiate, monitor and feedback on the performance of outsourcing partners and vendors, ensuring compliance to technical specifications and service standards.

You should possess the following:

• Minimum Diploma preferably in Training and Adult Education sector;

• No experience required as On-the-job training will be provided;

• Ability to effectively manage time and schedules under tight deadline and pressure;

• Strong adaptability skill, able to work independently as well as in a team;

• Strong communication skills with good customer service aptitude;

• Proficiency in Microsoft Office and other IT applications;

• Willingness to work a flexible schedule, including shift duties on a rotational basis (estimated twice a month for evenings and once a month for weekends), generous perks provided.

• Willing to travel to Jalan Papan, where our training centre is located.