Trading Platform Support Engineer – Follow-the-Sun

CMC Singapore; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

CMC Markets is seeking a Trading Application Support specialist to join a fast-paced IT Production team. The role collaborates with London and Sydney peers and delivers robust support for web-based trading platforms across Linux and Windows environments.

You will manage incidents through monitoring alerts and tickets, participate in deployments, and contribute to process improvements while ensuring high-quality service and confidentiality.

Qualifications

• Self-starter with passion for IT.
• Experience of IT Support.
• Sufficient experience of using Red Hat Linux (or other Unix flavours) including scripting in a commercial environment.
• Experience supporting applications (Java, .NET, Apache, IIS).
• Knowledge of Microsoft Windows Server.
• Experience with working within financial industry;
• Experience with ITIL framework;
• Experience with market data, FIX protocol.

Responsibilities

• Using our ‘follow the sun’ support model, ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels.
• Provide 1st and 2nd line support for the trading platforms.
• System monitoring with real time monitoring tools (Nagios, Splunk, AppDynamics, Geneos and Bespoke tools).
• Provide proactive and reactive support to application and operational issues across both production and non-production environments.
• Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation.
• Liaise with external vendor, other support teams and development departments to ensure incidents are resolved.
• Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained.
• Follow our release and change process to complete deployments and change successfully.
• Plan, execute and review maintenance tasks and deployments between IT and development teams.
• Participating in DR and BCP testing.
• Shifts on a weekly rotational basis – this will include some weekend on call work, rotated through the team.

Skills

Self-starter

IT Support

Red Hat Linux

Unix scripting

Java/.NET/Apache/IIS

Windows Server

ITIL

Market data / FIX

Job description

CMC Markets is seeking a Trading Application Support specialist to join a fast-paced IT Production team. The role collaborates with London and Sydney peers and delivers robust support for web-based trading platforms across Linux and Windows environments.

You will manage incidents through monitoring alerts and tickets, participate in deployments, and contribute to process improvements while ensuring high-quality service and confidentiality.