Trading Applications Support Specialist (Follow-the-Sun)

CMC Markets; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

CMC Markets is seeking an IT Application Support specialist for the Trading Application Support team, spanning London and Sydney, to ensure high availability of web, mobile and API trading platforms.

You will provide 1st/2nd line support, monitor systems, and coordinate with vendors and development teams to resolve incidents and implement improvements. The role includes shift work, on-call weekends, and ongoing professional development.

Qualifications

• Self-starter with passion for IT.
• Experience of IT Support.
• Sufficient experience of using Red Hat Linux (or other Unix flavours) including scripting in a commercial environment.
• Experience supporting applications (Java, .NET, Apache, IIS).

Responsibilities

• Using our ‘follow the sun’ support model, ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels.
• Provide 1st and 2nd line support for the trading platforms.
• System monitoring with real time monitoring tools.
• Provide proactive and reactive support to application and operational issues across both production and non-production environments.
• Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation.
• Liaise with external vendor, other support teams and development departments to ensure incidents are resolved.
• Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained.
• Follow our release and change process to complete deployments and change successfully.
• Plan, execute and review maintenance tasks and deployments between IT and development teams.
• Participating in DR and BCP testing.
• Shifts on a weekly rotational basis – this will include some weekend on call work, rotated through the team.
• Maintain personal/professional development to meet the changing demands of the role.
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets.
• Take all reasonable steps to ensure appropriate confidentiality.
• Undertake such other duties, training and/or hours of work as may be reasonably required.

Skills

Self-starter

IT Support

Red Hat Linux

Application support (Java,.NET)

Tools

Nagios

Splunk

AppDynamics

Geneos

Job description

CMC Markets is seeking an IT Application Support specialist for the Trading Application Support team, spanning London and Sydney, to ensure high availability of web, mobile and API trading platforms.

You will provide 1st/2nd line support, monitor systems, and coordinate with vendors and development teams to resolve incidents and implement improvements. The role includes shift work, on-call weekends, and ongoing professional development.