Trading Application Support

CMC Markets Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

CMC Markets is seeking a Trading Application Support specialist to join a fast-paced IT Production team. The role collaborates with London and Sydney peers and delivers robust support for web-based trading platforms across Linux and Windows environments.

You will manage incidents through monitoring alerts and tickets, participate in deployments, and contribute to process improvements while ensuring high-quality service and confidentiality.

Qualifications

• Self-starter with passion for IT.
• Experience of IT Support.
• Sufficient experience of using Red Hat Linux (or other Unix flavours) including scripting in a commercial environment.
• Experience supporting applications (Java, .NET, Apache, IIS).
• Knowledge of Microsoft Windows Server.
• Experience with working within financial industry;
• Experience with ITIL framework;
• Experience with market data, FIX protocol.

Responsibilities

• Using our ‘follow the sun’ support model, ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels.
• Provide 1st and 2nd line support for the trading platforms.
• System monitoring with real time monitoring tools (Nagios, Splunk, AppDynamics, Geneos and Bespoke tools).
• Provide proactive and reactive support to application and operational issues across both production and non-production environments.
• Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation.
• Liaise with external vendor, other support teams and development departments to ensure incidents are resolved.
• Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained.
• Follow our release and change process to complete deployments and change successfully.
• Plan, execute and review maintenance tasks and deployments between IT and development teams.
• Participating in DR and BCP testing.
• Shifts on a weekly rotational basis – this will include some weekend on call work, rotated through the team.

Skills

Self-starter

IT Support

Red Hat Linux

Unix scripting

Java/.NET/Apache/IIS

Windows Server

ITIL

Market data / FIX

Job description

ROLE AND RESPONSIBILITIES

The Trading Application Support team is an integral part of the wider IT Production department. The team is split across London and Sydney and responsible for providing application support for CMC Markets’ award winning web- based trading platforms. This role reports into the regional Trading Application Support Team Leader, who provides support, management and escalation for the role. Tasks come via monitoring alerts or tickets raised by internal CMC teams. You will work closely with peers in London and Sydney, following current support processes to ensure that all incidents are resolved efficiently, and any changes are implemented successfully. The teams work in a mixed operating system environment (Red Hat 70% and Windows 30% of estate) with the London team primarily focusing on Red Hat trading applications and Sydney the Windows equivalents. You will also work to identify and implement new processes, procedures and automated solutions, ensuring an excellent and professional service is provided at all times. It is a fast-paced, process driven environment.

RESPONSIBILITIES

• Using our ‘follow the sun’ support model, ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels;
• Provide 1st and 2nd line support for the trading platforms;
• System monitoring with real time monitoring tools. (Nagios, Splunk, AppDynamics, Geneos and Bespoke tools);
• Provide proactive and reactive support to application and operational issues across both production and non-production environments;
• Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation;
• Liaise with external vendor, other support teams (Business Operations, 3rd Tier Support, DBA, Security, Infrastructure) and development departments to ensure incidents are resolved;
• Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained;
• Follow our release and change process to complete deployments and change successfully;
• Plan, execute and review maintenance tasks and deployments between IT and development teams;
• Participating in DR and BCP testing;
• Shifts on a weekly rotational basis – this will include some weekend on call work, rotated through the team;
• Maintain personal/professional development to meet the changing demands of the role, including all relevant regulatory and legislative training;
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high quality service that presents a professional and positive image of CMC Markets;
• Take all reasonable steps to ensure appropriate confidentiality;
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this role

KEY SKILLS AND EXPERIENCE

• Self-starter with passion for IT
• Experience of IT Support
• Sufficient experience of using Red Hat Linux (or others Unix flavours) including scripting in a commercial environment
• Experience supporting applications (Java, .NET, Apache, IIS)

• Knowledge of Microsoft Windows Server.
• Experience with working within financial industry;
• Experience with working within an ITIL framework;
• Experience with working with market data, FIX protocol

KEY OBJECTIVES/KPIS

TBC upon commencement of employment

COMPETENCIES

• Communication
• Team Work
• Customer Focus
• Resilience & Adaptability
• Problem Solving

ABOUT CMC MARKETS

Founded in 1989 with a vision to make financial markets more accessible, CMC Markets has grown into a FTSE 250 global multi-asset financial services firm, serving retail, professional and institutional clients worldwide. As our business has evolved, so have our capabilities. Alongside our direct-to-consumer offering, we provide technology and execution services to major banks and financial institutions, enabling our partners to access new markets and serve their clients through CMC's technology. We continue to invest in the future of financial services, expanding our multi-asset capabilities, scaling our global partnerships and developing new technologies that will shape how people access and interact with financial markets. Our people are central to this continued growth. As CMC enters its next phase, we're investing in the talent and ideas that will help us innovate, scale and deliver for our clients and partners.