Applications Support Senior Analyst

Citi; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Citi is seeking an App Support Senior Analyst in Singapore to provide hands-on front-office application support and lead incident resolution across trading operations. You will troubleshoot complex issues, perform root-cause analysis, and mentor junior staff while coordinating with traders, operations, middle office, and developers.

Responsibilities include monitoring systems, driving permanent fixes, updating runbooks, and ensuring SLA improvements.

Qualifications

• Bachelor's degree or equivalent experience.
• 5-8 years of experience in application support.
• Strong communication and collaboration across tech, operations and business partners.
• Exposure to financial products, markets and related workflows.

Responsibilities

• Monitor systems, batches and interfaces; troubleshoot and resolve incidents to keep operations running.
• Coordinate fixes, root-cause analysis and stakeholder communications; handover across shifts.
• Drive permanent fixes, SLA improvements, and update runbooks and docs.
• Use monitoring, ticketing and collaboration tools; support automation; incident/change management.
• Work closely with traders, operations, middle office, developers and business partners.
• Shift coverage across 07:00–19:00 SGT to cover critical APAC windows.

Skills

Front-office support

Troubleshooting

Oracle SQL

Solaris/Linux

Windows networks

Cloud

DevOps tooling

Real-time monitoring

Python scripting

Analytical

Communication

Financial markets knowledge

Incident management

Education

Bachelor’s degree

Tools

ServiceNow

Geneos

ITRS

Splunk

Job description

Job Description

The App support Sr Analyst is a senior role, hands-on specialist who uses deep domain knowledge to improve processes, tools and workflows within the function. They analyze moderately complex, variable issues with meaningful business impact, weigh options and drive practical solutions. Strong communication, diplomacy, and informal leadership are expected, including coaching or training others , and influence decisions through expert advise that affects team performance and outcomes

Core Responsibilities

• Monitor systems, batches and interfaces; quickly troubleshoot and resolve incidents to keep trading operations running.
• Coordination fixes, root-case analysis and stakeholder communications; handover cleanly across shifts or teams.
• Drive permanent fixes, SLA improvements, and resource optimizations, maintain and update runbook and docs.
• Use monitoring, ticketing and collaboration tools, support automation, Incident /change management.
• Work closely with traders, operation, middle office , developers ,business team and downstream partners.
• Shift coverage: Team works in 09 hour shifts between 07:00 – 19:00 SGT to cover critical APAC windows.

Core Skills

• Hands on front-office application support; proven troubleshooting ,incident resolution and shift based operational ownership.
• Comfortable with Oracle SQL and /or Solaris/Linux; able to navigate systems, build adhoc queries and perform basic admin tasks
• Working knowledge of windows, networks, ,Exposure to cloud ,devops tooling , real time monitoring (Geneos/ITRS /Splunk or similar ) or incident/problem management tools(ServiceNow or similar)
• Python /shell scripting or similar scripting for automation or support tasks
• Strong analytical ,organizational and detail orientation; able to plan workload, document clearly and model to use spreadsheets
• Positive attitude, keen to learn, effective under stress and tight timelines; clear verbal and written communication across tech, operations and business partners
• Prior or strong interest in financial products, markets and related workflows
• 5-8 years’ experience preferred in application support role

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Equal Opportunity Statement

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