Trade Support Advisor — Cantonese (Customer Service)

United Overseas Bank Limited; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

United Overseas Bank Limited (UOB) is seeking a Trade Operations support professional in Singapore to handle day-to-day trade transaction queries, record call details, and act as a Trade advisor on various products. You will collaborate with stakeholders to fulfill client requests and ensure timely reporting while maintaining high service standards.

The role emphasizes independent work, strong verbal and email communication, and effective interaction with internal and external parties at all

Qualifications

• Good understanding of various Trade products.
• Great Customer Service on Trade Products.
• Ability to liaise in Cantonese for our HK market clients.
• Able to work independently with excellent verbal and email-writing skills.
• Able to interact effectively with internal & external parties of all levels.

Responsibilities

• Support clients on the day to day Trade transaction queries on phone or emails.
• Record all calls information according to standard operating procedures.
• Acts as a Trade advisor on various Trade products enquiries.
• Work closely with various stakeholders to ensure client’s requests are fulfilled.
• Ensure timely and accurate delivery of reporting and monitoring of department KPIs.
• Identify and escape client issue if any.
• Provide excellent customer service to all clients.

Job description

United Overseas Bank Limited (UOB) is seeking a Trade Operations support professional in Singapore to handle day-to-day trade transaction queries, record call details, and act as a Trade advisor on various products. You will collaborate with stakeholders to fulfill client requests and ensure timely reporting while maintaining high service standards.

The role emphasizes independent work, strong verbal and email communication, and effective interaction with internal and external parties at all