Trade Support Specialist (Cantonese) — Customer Advisory

UOB; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking a capable Trade Support professional in Singapore to assist clients with day-to-day Trade transaction queries and advisory on Trade products. The role involves accurate call recording, reporting, and KPI monitoring while liaising with internal and external parties.

The ideal candidate will possess strong customer service, be fluent in Cantonese for HK market clients, and demonstrate independence with excellent verbal and email communication skills.

Qualifications

• Good understanding of various Trade products required.
• Excellent customer service skills for Trade products.
• Ability to liaise in Cantonese for HK market clients.
• Capable of working independently with strong written and verbal communication.

Responsibilities

• Support clients with day-to-day Trade transaction queries via phone or email.
• Record all call information according to standard operating procedures.
• Act as a Trade advisor on various Trade products inquiries.
• Collaborate with stakeholders to fulfill client requests.

Skills

Trade product knowledge

Customer service

Cantonese proficiency

Independent worker

Strong communication

Job description

1011 United Overseas Bank Ltd is seeking a capable Trade Support professional in Singapore to assist clients with day-to-day Trade transaction queries and advisory on Trade products. The role involves accurate call recording, reporting, and KPI monitoring while liaising with internal and external parties.

The ideal candidate will possess strong customer service, be fluent in Cantonese for HK market clients, and demonstrate independence with excellent verbal and email communication skills.