Operations Officer

Chan Brothers Travel Pte Ltd; Singapore; Sur place; SGD 42 000 - 62 000; Plein temps

Résumé du poste

Chan Brothers Travel Pte Ltd seeks a Tour Operations Officer to manage reservations, ticketing, travel coordination and customer support. The role emphasizes accuracy, multi-tasking and service-oriented execution across ground elements and supplier coordination.

He/She is expected to work in a fast-paced travel environment, communicate updates promptly and uphold company guidelines. English proficiency and knowledge of GDS are advantageous.

Qualifications

• Experience in an operational or customer service role in the travel industry is preferred.
• Good command of written and spoken English is required.
• Knowledge of Global Reservation System (GDS) will be an advantage.

Responsabilités

• Responsible for designated regions of the world, ensuring that all ground elements are booked and delivered to meet the required customer service levels.
• Ensuring all manifests are accurate and sent out to suppliers in time frames set out in Operations procedures.
• All updates and amendments are communicated to the appropriate people in a timely manner.
• Ensuring suppliers provide services in line with company guidelines.
• Assisting with special projects and other duties as assigned by Management

Connaissances

Attention to detail

Team oriented

Independent worker

Multitasking

Work under pressure

Organizational skills

Systems navigation

Customer service

English proficiency

Outils

GDS

Description du poste

The Tour Operations Officer manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support.

He/She is service-oriented with strong multi-tasking skills, able to address any vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules/itineraries.

Responsibilities include:

1. Responsible for designated regions of the world, ensuring that all ground elements are booked and delivered to meet the required customer service levels

2. Ensuring all manifests are accurate and sent out to suppliers in time frames set out in Operations procedures.

3. All updates and amendments are communicated to the appropriate people in a timely manner.

4. Ensuring suppliers provide services in line with company guidelines

5. Assisting with special projects and other duties as assigned by Management

Requirements:

• Excellent accuracy and attention to detail

• Must be team oriented, extremely motivated, and able to work independently

• Ability to operate in a fast-paced environment and work under pressure

• Strong organizational skills and the ability to set priorities and meet deadlines

• The ability to quickly grasp a variety of systems and ever-evolving business processes

• Experience of working in an operational or customer service role in the travel industry is preferred

• Good command of written and spoken English

• Knowledge of Global Reservation System (GDS) will be an advantage