Tour Hub Customer Experience Lead

SINGAPORE DUCKTOURS PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

SINGAPORE DUCKTOURS PRIVATE LIMITED is seeking a customer service-oriented professional to assist tourists at the Tourist Hub. You will handle inquiries via phone, email, and walk-ins, and ensure high-quality service while showcasing our tour products.

You will contribute to smooth day-to-day operations, assist with ticketing and payments, and help create a memorable experience for every visitor. A diploma or degree and 3+ years in customer service are required.

Qualifications

• 3+ years of experience in customer service.
• Experience in retail sales or operations in a tour company is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Assist tourists with inquiries via phone, email and walk-ins.
• Know tour products well and deliver consistent customer service.
• Support day-to-day operations at the Tourist Hub to ensure smooth running.
• Process payments for tours and issue tickets.

Skills

Customer service

Communication

Education

Diploma/Degree in any discipline

Job description

SINGAPORE DUCKTOURS PRIVATE LIMITED is seeking a customer service-oriented professional to assist tourists at the Tourist Hub. You will handle inquiries via phone, email, and walk-ins, and ensure high-quality service while showcasing our tour products.

You will contribute to smooth day-to-day operations, assist with ticketing and payments, and help create a memorable experience for every visitor. A diploma or degree and 3+ years in customer service are required.