Guest Experience & Centre Operations Lead

5G-Starlink Pte.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

5G-Starlink Pte. in Singapore seeks a dedicated Centre operations professional to ensure smooth, safe service and exceptional guest experiences.

You will follow SOPs, maintain cleanliness and safety, and assist in training while addressing guest feedback. The ideal candidate holds a diploma with at least two years in service or tourism, possesses leadership and strong communication, and is a team player capable of multitasking.

Qualifications

• Diploma holder required.
• Two years' experience in service/tourism preferred.
• Strong communication and guest service skills.
• Leadership and ability to supervise a team.
• Willingness to work shifts including weekends/public holidays.
• Fluent English; additional languages a plus.

Responsibilities

• Perform tasks based on SOPs and ensure safe operation of Centre.
• Deliver exceptional Guest Experience.
• Attend to guest feedback and close service lapses.
• Maintain safety and security of guests and controlled Centre environment.
• Assist in First Aid as needed.
• Ensure Centre cleanliness and hygiene.
• Propose improvements for centre and guest experience.
• Assist in staff training and handling staff issues.
• Generate and review reports monthly if required.

Skills

Leadership

Supervisory skills

Communication

Multitasking

Problem solving

Guest experience

Team player

Education

Diploma

Job description

5G-Starlink Pte. in Singapore seeks a dedicated Centre operations professional to ensure smooth, safe service and exceptional guest experiences.

You will follow SOPs, maintain cleanliness and safety, and assist in training while addressing guest feedback. The ideal candidate holds a diploma with at least two years in service or tourism, possesses leadership and strong communication, and is a team player capable of multitasking.