Tour Hub Customer Sales & Service Specialist

SINGAPORE DUCKTOURS PRIVATE LIMITED; Singapore; On-site; SGD 29,000 - 38,000; Full time

Job summary

SINGAPORE DUCKTOURS PRIVATE LIMITED is seeking a customer service professional stationed at tourist hubs in Singapore. You will assist tourists via phone, email, and walk-ins, ensuring excellent service and in-depth knowledge of tour products. You will manage daily operations at the Tourist Hub and handle payments and ticketing.

Fresh graduates are welcome, with a minimum diploma or degree. English proficiency and a second language are preferred to serve a diverse clientele in a fast-paced

Qualifications

• Min 3 years of experience in customer service.
• Retail sales or tour operations experience preferred.
• Fresh graduates welcome.

Responsibilities

• Assist tourists with enquiries via phone, email and walk-ins.
• Know tour products well and deliver consistently good customer service.
• Manage and ensure smooth day-to-day tour operations at the Tourist Hub.
• Process payments for tours and issue tickets.

Skills

Customer service

English fluency

Communication skills

Education

Diploma / Degree

Job description

SINGAPORE DUCKTOURS PRIVATE LIMITED is seeking a customer service professional stationed at tourist hubs in Singapore. You will assist tourists via phone, email, and walk-ins, ensuring excellent service and in-depth knowledge of tour products. You will manage daily operations at the Tourist Hub and handle payments and ticketing.

Fresh graduates are welcome, with a minimum diploma or degree. English proficiency and a second language are preferred to serve a diverse clientele in a fast-paced