Supervisor, Guest Service

CapitaLand; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

Flexible benefits with comprehensive medical coverage for self and family

Training and development opportunities

Subsidised rates at Ascott serviced residences

Strong advocate of staff volunteerism

Wellness programmes

Job summary

CapitaLand in Singapore is seeking a dynamic individual to assist in managing the operations of the Front Desk and ensure that residents receive high-quality service. You will be responsible for check-in/check-out procedures, responding to queries, and managing bookings.

The ideal candidate should possess strong communication skills, a customer-focused mindset, and the ability to work in a team. This role comes with flexible benefits, comprehensive medical coverage, and opportunities for training and development.

Qualifications

• Strong communication skills for team dynamics and resident interactions.
• Ability to handle residents' accounts and bookings.
• Experience in customer service and operations management.

Responsibilities

• Assist in managing department operations and scheduling.
• Handle check-in and check-out procedures for residents.
• Attend and respond to residents' needs at the Front Desk.
• Record resident feedback and manage complaints.

Job description

About Us

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager (REIM) with a strong Asia foothold. As at 30 September 2023, CLI had S$133 billion of real estate assets under management, and S$90 billion of real estate funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centres.

Job Description

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Attend to and anticipate all residents' queries and needs
• Issue apartment access key cards
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.