Temporary Customer Relations Assistant (2 months)

EM Services Pte Ltd; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

EM Services Pte Ltd invites applications for a reception role with the Town Council in Singapore East. You will greet residents, manage the reception counter, and support walk-in customers with a courteous, efficient service.

You will also handle office tasks, manage calls and emails, process permit bookings, and coordinate with vendors to address maintenance feedback. This is a full-time position based in Singapore East.

Responsibilities

• Manage reception counter and assist walk-in customers
• Handle incoming and outgoing calls promptly
• Follow SOPs to assist residents with maintenance feedback
• Deploy vendors to follow up on feedback when needed
• Process permit booking applications
• Manage Town Council email inbox and route queries
• Administrative duties including housekeeping of notice boards and postage
• Other duties assigned from time to time

Job description

Job Description

• Manage reception counter of the Town Council and provide assistance to walk-in customers
• Manage incoming and outgoing calls in a timely manner
• Follow SOPs of the Town Council when handling and providing assistance to residents on various maintenance and other feedback
• Deploy vendors to follow up on feedback where necessary
• Process permit booking applications
• Manage Town Council's email account including screening through feedback and forward to correct personnel for follow up
• Administrative duties including housekeeping of notice boards, postage etc.
• Other duties assigned from time to time

Location

East