Part-Time Customer Service Officer

Mind Stretcher Learning Centre; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

Mind Stretcher Learning Centre in Singapore is seeking a Part-Time Customer Service Officer to deliver a warm, professional experience for students and families. You will be the first point of contact across walk-ins, chats, phone and emails, helping families understand programmes and enrolment steps.

You will also handle administrative tasks, maintain detailed records of interactions, support teachers, process monthly payments, and help ensure the safety and wellbeing of all students in the

Qualifications

• Experience in customer-facing roles is preferred.

Responsibilities

• Attend to customer inquiries via walk-in, chat, phone and email promptly.
• Understand the customers’ needs and maintain a high level of service quality.
• Create a warm and high quality customer service experience.
• Establish rapport and build relationships with customers.
• Work closely with other departments to meet customer needs.

Skills

Customer service

Communication

Job description

Job Title: Part-Time Customer Service Officer (Multiple Locations)

Employment Type: Part Time

Job Description

What You'll Do

As a Customer Relations Associate, you play a key role in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities

Customer Service

• Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Process monthly fee payments into the system.
• Provide support to teachers.
• Ensure the safety and well-being of all students at the Centre.