Customer Service Representative (Mandarin Speaking)

TDCX; Singapore; On-site; SGD 27,000 - 40,000; Full time

Benefits offered by this job

Monthly KPI incentive

Job summary

TDCX in Singapore is seeking a customer service associate to join our team at Bedok Chai Chee. You will interact with public inquiries by phone and email, resolving issues with professionalism and empathy while adhering to company guidelines.

Working hours are Monday to Friday, 8:00 am to 5:30 pm, with onboarding training up to four weeks. Basic salary plus monthly KPI incentives, and start dates of 5 October 2026 or 10 November 2026.

Qualifications

• Candidate must possess at least GCE O Level / GCE A Level/ Higher Nitec/ Diploma level in any field.
• Preferably with 1-2 years of working experience in handling contact centre cases in a call centre or service industry environment.
• Proficient in MS Office applications with excellent keyboard skills.
• Possesses strong time management skills and is motivated to exceed expectations.
• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Responsibilities

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System

Skills

Customer service

Communication

Time management

MS Office

Active listening

Empathy

Phone etiquette

Education

GCE O Level / A Level / Higher Nitec / Diploma

Tools

MS Office

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System

Who are we looking for?

• Candidate must possess at least GCE O Level/ GCE A Level/ Higher Nitec/ Diploma level in any field.
• Preferably with 1-2 years of working experience in handling contact centre cases in a call centre or service industry environment.
• Proficient in MS Office applications with excellent keyboard skills.
• Possesses strong time management skills and is motivated to exceed expectations.
• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Additional information:

• Working Location: Bedok Chai Chee
• Working Hours: Mondays to Friday; 8am to 5:30pm
• Salary Remuneration: Basic Salary + Monthly KPI incentive
• Training Period: up to 4 weeks
• Commencement Date: 5 October 2026 / 10 November 2026