Telesales Team Manager

Income Insurance Limited; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Income Insurance Limited in Singapore is seeking a Team Manager to lead a team of General Insurance Specialists (GIS). You will drive inbound interactions to achieve personal lines sales targets while delivering excellent customer experience and maintaining regulatory compliance.

You will balance sales growth with service delivery, optimize workforce utilization, and develop a pipeline of GIS talent. The role requires strong leadership, a proven track record of exceeding goals, and a proactive,

Qualifications

• At least 3 years of sales leadership experience in the insurance or financial services industry.
• Superior performance record and strong leadership skills is essential.
• Sales-driven with a proven ability to work in a dynamic sales environment and a proven track record of exceeding goals and objectives.
• Proactive, independent, result-oriented, energetic with good people skills and an effective team player.

Responsibilities

• Lead and manage a team of GIS to meet and exceed Personal Lines sales targets.
• Oversee inbound customer interactions and ensure excellent customer experience while maintaining compliance.
• Drive cross-sell and upsell opportunities across all eligible customer interactions.
• Balance sales growth with service delivery, workforce utilization, and quality standards.
• Foster engagement and develop a pipeline of high-performing GIS talent.

Skills

Sales leadership

Team management

Insurance domain knowledge

Customer focus

Job description

Key Objective of the Role

Lead and manage a team of General Insurance Specialists (GIS) to achieve and exceed Personal Lines sales targets through incoming customer interactions while delivering excellent customer experience, maintaining compliance standards, optimizing performance, and maximizing cross-sell opportunities.

The Team Manager is responsible for balancing sales growth, service delivery, workforce utilization, compliance and quality standards, and employee engagement to ensure sustainable business performance.

Results to be Achieved Sales & Revenue

• Meet and exceed Team Sales Targets.
• Increase conversion of inbound enquiries into sales.
• Drive cross-sell and upsell penetration across all eligible customer interactions.

Service Excellence

• Meet and exceed Customer Satisfaction (CSAT) goals.
• Achieve call abandonment objectives.
• Ensure timely handling of inbound calls.

Operational Excellence

• Optimize team occupancy and productivity.
• Minimize GIS out-of-seat time during operating hours.
• Ensure efficient call queue management.

Quality & Compliance

• Achieve all Quality Assurance standards.
• Ensure compliance with regulatory and company requirements.
• Minimize zero compliance breaches and customer complaints.

People Management

• Maintain healthy staff retention.
• Develop pipeline of high-performing GIS.
• Foster strong employee engagement and teamwork culture.

Requirements

• At least 3 years of sales leadership experience in the insurance or financial services industry
• A superior performance record and strong leadership skills is essential
• Sales-driven with a proven ability to work in a dynamic sales environment and a proven track record of exceeding goals and objectives
• Proactive, independent, result-oriented, energetic with good people skills and an effective team player
• Able to communicate (written & verbal) effectively with all levels in the organization
• Relevant insurance certifications such as BCP, PGI and HI will be a plus