Sales Team Manager – Personal Lines Insurance

LMA; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

LMA is seeking a driven Sales Team Manager to lead a team of General Insurance - Personal Lines Specialists, drive sales performance, and ensure excellent customer service while maintaining regulatory compliance and operational efficiency.

You will coach and motivate the team to meet targets, identify cross-selling opportunities, and monitor daily operations to optimize service levels and customer satisfaction.

Qualifications

• Singaporean
• Minimum 3 years of sales leadership experience in the insurance industry
• Hands on experience, knowledge and deep understanding of personal lines insurance products
• Experience in managing a team within general insurance industry
• Relevant insurance certifications such as BCP, PGI, and HI will be an advantage.

Responsibilities

• Lead, coach, and motivate the team to achieve sales targets and performance goals.
• Drive business growth by improving sales conversion and identifying cross-selling opportunities.
• Monitor daily operations, workforce productivity, and call queue efficiency.
• Enhance customer satisfaction through consistent service quality and timely handling of enquiries.
• Ensure adherence to regulatory requirements, internal policies, and quality standards.
• Identify performance gaps and implement strategies to improve team effectiveness.
• Foster a positive team culture while supporting employee development and retention.

Job description

We are looking for a driven and experienced Sales Team Manager to lead a team of General Insurance - Personal Lines Specialists, drive sales performance, and ensure excellent customer service while maintaining operational efficiency and compliance standards.

Key Responsibilities

1. Lead, coach, and motivate the team to achieve sales targets and performance goals.
2. Drive business growth by improving sales conversion and identifying cross-selling opportunities.
3. Monitor daily operations, workforce productivity, and call queue efficiency.
4. Enhance customer satisfaction through consistent service quality and timely handling of enquiries.
5. Ensure adherence to regulatory requirements, internal policies, and quality standards.
6. Identify performance gaps and implement strategies to improve team effectiveness.
7. Foster a positive team culture while supporting employee development and retention.

Requirements

1. Singaporean
2. Minimum 3 years of sales leadership experience in the insurance industry
3. Hands on experience, knowledge and deep understanding of personal lines insurance products
4. Experience in managing a team within general insurance industry
5. Relevant insurance certifications such as BCP, PGI, and HI will be an advantage.

If you have relevant experience leading a customer service, contact centre or telesales team, we would be keen to hear from you.