GI Specialist, Telesales

Income Insurance Limited; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Income Insurance Limited is seeking a Telesales Executive to drive telemarketing of general insurance products to existing and prospective customers in Singapore. You will articulate clear product knowledge, recommend suitable policies, and strive to cross-sell and up-sell while maintaining high call quality and sales KPI targets.

Strong verbal communication and professional phone manner are essential. This role requires meeting daily call quotas and collaborating with Team Managers on sales

Qualifications

• Minimum GCE 'N' Levels, 3 O Levels passes or NITEC certification.
• Insurance certifications such as BCP, PGI and HI are a plus.
• Past experience in the insurance industry is advantageous.
• Professional and well-spoken over the phone.
• Good verbal communication and customer service skills.
• Motivated and persuasive in recommending suitable products.
• Proficient in Microsoft Office and able to multi-task.

Responsibilities

• Conduct telemarketing calls to promote general insurance products with clear product knowledge.
• Entrench a strong brand image of Income through clear and honest sales pitch.
• Recommend suitable policies to address customers' needs and actively identifying cross-selling and upselling opportunities.
• Follow-up on enquiries and promote direct business product activations.
• Achieve KPI of sales performance, call quality and operational standards.
• Work closely with Team Managers for business development and implementation of sales strategies.

Skills

Phone sales

Customer service

Cross-selling

Upselling

Verbal communication

Education

GCE O-Levels / NITEC

Tools

Microsoft Office

Job description

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

As a GI specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families.

You will be required to:

• Conduct telemarketing calls to prompt general insurance products with clear and succinct product knowledge and references, to existing and prospective customers
• Entrench a strong brand image of Income through clear and honest sales pitch
• Recommend suitable policies to address customers' needs and actively identifying opportunities for cross-selling and up-selling
• Follow-up on enquiries and promote direct business product activations
• Achieve KPI of sales performance, call quality and operational standards
• Achieve KPI of leads clearance and talk time
• Work closely with Team Managers for business development and implementation of sales strategies

To join us as a Telesales Executive, you should:

• Have obtained a minimum of GCE 'N' Levels,3 G.C.E 'O' Levels Passes or NITEC certification
• Relevant insurance certifications such as BCP, PGI and HI will be a plus
• Past experience in the insurance industry will be advantageous
• Professional and well-spoken over the phone
• Good verbal communication and customer service skills to appease customers
• Motivated and driven when met with challenges, committed, strong-willed and persuasive in recommending suitable products
• Proficient in Microsoft Office and able to multi-task to efficiently reply to enquiries