Telco Inside Sales & Renewal Specialist

THE SUPREME HR ADVISORY PTE. LTD.

Singapore

On-site

SGD 25,000 - 30,000

Full time

14 days+

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Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a Sales Admin Support to join our team at Tiong Bahru, Singapore.

The role offers a monthly salary of 2200–2700 SGD with commission, working Mon-Fri 8.45am–6pm and alternating Saturdays 8.45am–1.15pm. You will handle customer communications, renewal advisories, and order processing while coordinating with internal teams to ensure timely activations. Ideal candidates have at least 1 year of inside sales or customer service experience, basic computer

Qualifications

Minimum 1 year experience in inside sales, tele-sales, customer service, or related field.
Experience in the telecommunications industry is an advantage but not mandatory.
Basic computer proficiency, including Microsoft Office and email.
Comfortable learning and using online portals and CRM systems.
Comprehensive product, system, and sales process training will be provided.

Responsibilities

Contact existing Telco customers whose contracts are approaching expiry.
Advise customers on their upcoming contract renewal options.
Build and maintain strong customer relationships through professional and friendly communication.
Follow up with customers to ensure timely renewal decisions.
Recommend suitable Telco connectivity plans based on customers' business requirements.
Promote technology refresh opportunities, including hardware replacement where applicable.
Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans.
Achieve individual renewal and sales targets.
Communicate with customers via telephone and email.
Send renewal reminders, quotations and follow-up emails.
Respond promptly to customer enquiries regarding products, pricing and renewal processes.
Coordinate with customers to obtain all required documents and approvals.
Prepare and process customer acceptance forms and supporting documentation.
Ensure all documents are complete and accurate before submission.
Upload completed applications and supporting documents to the Telco online portal.
Monitor application status and follow through until activation or completion.
Maintain accurate customer records and update internal sales tracking system.
Work closely with the Business Manager and Telco support teams to ensure smooth order processing.
Escalate customer issues where necessary for prompt resolution.
Participate in product and sales training provided by the company.