Technology Support Lead - AI-Driven Incident & Observability

JPMORGAN CHASE BANK, N.A.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase Bank, N.A. is seeking a Technology Support Lead within CT Corporate Data and Analytic Services in Singapore.

You will lead technologist teams delivering end-to-end service for production business operations, driving AI-assisted improvements and ensuring stability, availability, and performance of critical systems. The role requires strong debugging skills in Java/Python, ITIL experience, and hands-on use of observability tools.

Qualifications

• Bachelor Degree in Computer Science/ Information Systems/ Engineering or related disciplines.

Responsibilities

• Lead teams delivering end-to-end application or infrastructure service for business operations.
• Adopt enterprise AI capabilities to improve incident triage speed with human-in-the-loop validation.
• Execute ITIL-aligned policies for incident, problem, and change management.
• Monitor production environments and drive observability improvements using standard tools.
• Apply AI-assisted practices to identify recurring interruption patterns and validate remediation actions.

Skills

Java

Python

ITIL

ServiceNow

On-call duties

Incident management

Cloud experience

Observability

AI-assisted tasks

Education

Bachelor Degree in Computer Science/ Information Systems/ Engineering

Tools

Dynatrace

Splunk

Grafana

MongoDB

Oracle database

ServiceNow

ITIL practices

Job description

JPMorgan Chase Bank, N.A. is seeking a Technology Support Lead within CT Corporate Data and Analytic Services in Singapore.

You will lead technologist teams delivering end-to-end service for production business operations, driving AI-assisted improvements and ensuring stability, availability, and performance of critical systems. The role requires strong debugging skills in Java/Python, ITIL experience, and hands-on use of observability tools.