Incident & Problem Manager — AI-Driven Tech Ops Lead

Aumni; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

J.P. Morgan is seeking a Technology Support III – Incident & Problem Manager for Employee Platforms Production Management in Singapore.

You will own incidents, collaborate with resolvers and production teams, and drive continuous improvement while ensuring a seamless user experience across internal and external systems. Responsibilities include leading incident communications, triage, and RCA sessions, leveraging AI-assisted tooling, and applying ITIL-aligned processes to enhance service

Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Data Science or related field.
• 3+ years troubleshooting, resolving and maintaining IT services with AI-assisted workflows.

Responsibilities

• Analyze and troubleshoot production technology flows to ensure end-to-end service delivery.
• Use enterprise AI capabilities to speed up incident triage and trend analysis.
• Establish command and control of incidents with clear accountability and evaluation of issues.
• Communicate incident status and impact to technical and non-technical audiences.
• Improve stability by leading problem/RCA calls and remediation actions.

Skills

Incident management

AI-assisted troubleshooting

ITIL framework

Observability

Cloud familiarity

Communication

Education

Bachelor's degree (CS/CYBER/DS)

Tools

Automation scripting

Monitoring tools

Public cloud platforms

Job description

J.P. Morgan is seeking a Technology Support III – Incident & Problem Manager for Employee Platforms Production Management in Singapore.

You will own incidents, collaborate with resolvers and production teams, and drive continuous improvement while ensuring a seamless user experience across internal and external systems. Responsibilities include leading incident communications, triage, and RCA sessions, leveraging AI-assisted tooling, and applying ITIL-aligned processes to enhance service