Technical Team Leader

ADEMCO SECURITY GROUP; Singapore; On-site; SGD 54,000 - 92,000; Full time

Job summary

ADEMCO SECURITY GROUP is seeking a capable leader to head a technical service team focused on CCTV, access control, and intrusion detection systems. You will oversee maintenance, troubleshooting, and service workflows at client sites, while fronting client communications and delivering planned service milestones.

You will guide a team of 8–12 technicians, shape service plans, allocate resources, and drive customer satisfaction by building strong client relationships and ensuring on-time

Qualifications

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience.
• Hands-on experience in security systems such as ISMS, EACS, IDS and CCTV are a must.
• Strong communication and teamwork skills with customer-service focus.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance issues.
• Lead a team of technical service members.
• Prepare service scope and develop service plans with milestones and metrics.
• Ensure timely delivery and completion of maintenance commitments to clients.
• Maintain strong client relationships and seek opportunities to deepen trust.

Skills

Team leadership

Client communication

Problem solving

Adaptability

Technical aptitude

Education

Nitec Diploma in Electrical/Electronic Engineering

Tools

Integrated Security Management Systems

Card Access Control Systems (EACS)

Intrusion Detection Systems (IDS)

CCTV Systems

Job description

Successful candidate will be leading a team of 8-12 technical team members, overseeing maintenance an troubleshooting of Security Systems (e.g. CCTV, Access Control & Intrusion Detection Systems) at clients' sites.

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of technical service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems (EACS), Intrusion Detection Systems (IDS) and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability