Technical Support Operations

EPOS POS Singapore; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

EPOS POS Singapore is seeking a Technical Specialist to join the Operations team. This hands-on role supports POS deployments, field troubleshooting, and coordination with an overseas intern technician team. You will bridge intern work with client needs while handling office‑based tasks.

The ideal candidate is tech-savvy, resourceful, and comfortable with both fieldwork and office responsibilities, contributing to smooth technical operations and effective client interactions.

Qualifications

• Tech-savvy with hands-on problem solving in deployments and field support.
• Ability to guide and mentor interns during daily tasks.
• Strong communication to liaise with clients and internal teams.

Responsibilities

• Execute deployments and rollouts for POS systems and related projects.
• Troubleshoot on-site hardware and network issues; configure IPs and set up hardware.
• Provide client support during deployments and serve as escalation point for advanced issues.
• Supervise deployed intern technicians and mentor them during daily tasks.
• Maintain documentation and report deployment or support issues as needed.
• Assist with internal office technical needs and procure tools for team operations.

Skills

Technical deployment

Networking

Hardware setup

Client communication

Mentoring interns

Field work

Tools

POS systems

IP configuration

Networking equipment

Job description

Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About This Role

EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands‑on, multi‑faced role where you’ll be involved in project rollouts (especially POS systems), network‑related troubleshooting, and supporting our overseas intern technician team.

You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech‑savvy, resourceful, and enjoys both fieldwork and office‑based responsibilities.

This is what your job scope will be…

Technical Deployment & Field Support

• Execute technical deployments and rollouts for POS systems and other related projects.
• Troubleshoot and resolve on‑site technical issues, including basic hardware and network problems.
• Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
• Provide client support during deployments and act as a point of escalation for advanced issues.

Intern Supervision & Client Communication

• Support, guide, and mentor deployed intern technicians during their daily tasks.
• Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.
• Maintain accurate documentation and report deployment or support-related issues as needed.

Office Operations & Ad-Hoc Duties

• Assist with internal office technical needs, including basic maintenance
• Procure necessary tools or office items for team operations
• Support broader operations projects and contribute to workflow and process improvements.