Technical Support Operations

EPOS; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading POS digital solutions provider in Singapore is seeking a Technical Specialist to join their Operations team. You will be responsible for executing technical deployments, troubleshooting on-site issues, and supervising intern technicians. The ideal candidate is tech-savvy, enjoys both field and office work, and possesses skills in Windows OS, Android systems, and IP networking. This role offers a dynamic work environment suited for proactive individuals eager to solve problems and enhance operational efficiency.

Qualifications

• Basic to intermediate knowledge of Windows OS and Android systems.
• Familiarity with Microsoft Excel for tracking and documentation.
• Understanding of IP networking, hardware setup, and troubleshooting.

Responsibilities

• Execute technical deployments and rollouts for POS systems.
• Troubleshoot and resolve on-site technical issues.
• Support and guide intern technicians during their tasks.

Skills

Windows OS knowledge

Android systems familiarity

Microsoft Excel skills

IP networking understanding

Problem-solving

Clear communication

Job description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point‑of‑Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About This Role

EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands‑on, multi‑faced role where you’ll be involved in project rollouts (especially POS systems), network‑related troubleshooting, and supporting our overseas intern technician team. You’ll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech‑savvy, resourceful, and enjoys both fieldwork and office‑based responsibilities.

Technical Deployment & Field Support

• Execute technical deployments and rollouts for POS systems and other related projects.
• Troubleshoot and resolve on‑site technical issues, including basic hardware and network problems.
• Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.
• Provide client support during deployments and act as a point of escalation for advanced issues.

Intern Supervision & Client Communication

• Support, guide, and mentor deployed intern technicians during their daily tasks.
• Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.
• Maintain accurate documentation and report deployment or support‑related issues as needed.

Office Operations & Ad‑Hoc Duties

• Assist with internal office technical needs, including basic maintenance.
• Procure necessary tools or office items for team operations.
• Support broader operations projects and contribute to workflow and process improvements.

Requirements

• Basic to intermediate knowledge of Windows OS and Android systems.
• Familiarity with Microsoft Excel for tracking, documentation, or data organization.
• Working understanding of IP networking, hardware setup, and basic troubleshooting.
• Clear communicator, both verbally and in writing, and can explain technical concepts simply.
• Proactive, independent, and organized with good time‑management skills.
• Enjoy solving problems and can adapt quickly in dynamic environments.