Deployment Trainer

EPOS POS Singapore; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

EPOS POS Singapore seeks a Deployment Trainer to support onboarding and adoption of EPOS solutions. This field-based role requires traveling daily to merchant locations across Singapore to conduct product deployment, training, and system setup activities.

You will be the face of EPOS during onboarding, ensuring merchants are equipped with knowledge to use POS, payment, and business management solutions. The ideal candidate enjoys customer interactions and works well on-site in a fast-paced

Qualifications

• - Strong communication and interpersonal skills.
• - Customer-focused with a proactive problem solving mindset.
• - Willingness to travel within Singapore for daily deployments.

Responsibilities

• Conduct on-site deployment and setup of EPOS products at merchant locations across Singapore.
• Travel daily to merchant sites to provide product training and onboarding support.
• Train merchants and staff on system functionalities and workflows.
• Guide merchants through configuration, account setup, and readiness checks.
• Provide hands-on demonstrations and answer product-related questions.

Job description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Description

We empower merchants with innovative payment, POS, CRM, and business management solutions that help businesses streamline operations and accelerate growth.

Job Summary

We are seeking a customer-focused and energetic Deployment Trainer to support the successful onboarding and adoption of EPOS solutions. In this field-based role, you will travel daily to merchant locations across Singapore to conduct product deployment, training, and system setup activities.

You will be the face of EPOS during the onboarding journey, ensuring merchants are equipped with the knowledge and confidence to effectively utilize our POS, payment, and business management solutions. The ideal candidate enjoys interacting with customers, has strong communication skills, and is comfortable working on-site in a fast-paced environment.

Responsibilities

• Conduct on-site deployment and setup of EPOS products and solutions at merchant locations.
• Travel daily to merchant sites across Singapore to provide product training and onboarding support.
• Train merchants and their staff on system functionalities, operational workflows, and best practices.
• Guide merchants through system configuration, account setup, and operational readiness checks.
• Provide hands‑on demonstrations and answer product‑related questions during deployment sessions.
• Ensure merchants successfully adopt and utilize EPOS solutions following implementation.
• Troubleshoot basic product or operational issues during deployment and settle complex cases when necessary.
• Work closely
• Maintain accurate deployment records, training completion reports, and customer feedback documentation.
• Gather merchant feedback and communicate enhancement opportunities to internal stakeholders.
• Support product updates, feature rollouts, and refresher training sessions when required.
• Ensure all deployments are completed in accordance with company standards and service level expectations.