Technical Support Executive

KPay Merchant Service Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

KPay Group is seeking a motivated Technical Support Executive to be the first point of contact for our merchants in Singapore. You will ensure smooth onboarding, provide ongoing support, and contribute to a positive customer experience across our payments platform.

Responsibilities include handling inquiries via phone and email, assisting with merchant applications, installations of POS terminals, and training new users on how to use our terminal solutions. Strong communication is essential.

Qualifications

• Experience in customer service or operations within payments/fintech is advantageous.
• Strong attention to detail with a customer-first mindset.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office, especially Excel.
• Willingness to handle delivery and installation of POS terminals in person when required.

Responsibilities

• Respond to customer inquiries efficiently via phone and email
• Manage both inbound and outbound calls related to merchant applications and account support
• Support the BD/Sales team with administrative and technical assistance
• Conduct on-site installations and provide training to new merchants on how to use payment terminals
• Handle general operational tasks and assist with ad hoc duties as needed

Skills

Customer service

Operations

Attention to detail

Communication

Interpersonal skills

POS installations

Tools

Microsoft Office

Excel

Job description

KPay Group (“KPay”) is one of the fastest-growing fintech companies in Asia-Pacific, committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 100,000 merchants across Australia, Hong Kong, Japan, and Singapore, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation.

In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round, the largest in the global payments sector that year. Globally, KPay has been recognised as one of CNBC and Statista's "World's Top Fintech Companies 2026" and has received the "Good Design Award 2026", presented by the Japan Institute of Design Promotion.

Across Asia-Pacific, in 2025, KPay was selected for the "Forbes Asia 100 to Watch" list and named "PayTech of the Year" at the Asia FinTech Awards.

In Singapore, KPay has been ranked No. 1 on "LinkedIn Top Startups 2026 - Singapore", and listed among "Singapore's Top FinTech Companies 2026" by Tech in Asia and Statista.

We’re looking for a motivated and service-oriented individual to join our team as a Technical Support Executive. In this role, you’ll be the first point of contact for our merchants and play a key part in ensuring smooth onboarding, support, and overall customer experience.

Responsibilities

• Respond to customer inquiries efficiently via phone and email
• Manage both inbound and outbound calls related to merchant applications and account support
• Support the BD/Sales team with administrative and technical assistance
• Conduct on-site installations and provide training to new merchants on how to use payment terminals
• Handle general operational tasks and assist with ad hoc duties as needed

Requirements

• Experience in customer service or operations, especially within payments, banking, or fintech, is a strong advantage
• Strong attention to detail with a customer-first mindset
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office, especially Excel
• Willingness to handle delivery and installation of POS terminals in person when required