Support Engineer

KOOMI OS PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

KOOMI OS PTE. LTD. is seeking a hands-on Technical Support specialist to assist merchants using Koomi POS systems, diagnose technical issues, and help onboard new accounts for enterprise F&B clients.

You will troubleshoot hardware, software, and networking problems, provide remote and on-site support, and document tickets to ensure timely resolutions and high customer satisfaction. The role offers opportunities to grow within the tech and product operations teams.

Qualifications

• ITE/NITEC or Diploma in IT/CS or related field.
• Basic understanding of computer hardware, software, operating systems, and networking fundamentals.
• Good communication and interpersonal skills to effectively support merchants.
• Customer‑oriented mindset with problem solving.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Provide technical support to merchants using Koomi’s POS systems, software, and hardware to ensure smooth operations.
• Troubleshoot and resolve technical issues via phone, remote support, and onsite visits to minimize downtime.
• Assist with installation, configuration, testing, and deployment of POS systems and peripherals for new and existing clients.
• Support onboarding, setup, and implementation of new merchant accounts to enable seamless system adoption.
• Diagnose and fix software, hardware, networking, and connectivity problems to maintain system reliability.
• Record, track, and follow up on support tickets to ensure timely resolution and customer satisfaction.
• Escalate complex technical issues to specialized technical or product teams for expert handling.
• Coordinate with internal teams to enhance service delivery and improve customer experience.
• Guide merchants on system functionality, troubleshooting steps, and best practices to empower user independence.
• Assist with system upgrades, maintenance, and other technical support activities to keep systems current and stable.

Skills

POS systems

Remote support

Onsite support

Customer support

Networking fundamentals

Education

ITE (NITEC/Higher NITEC) or Diploma in IT/CS

Tools

SQL

HTML

PHP

Job description

Company Overview

Koomi is a leading Singapore enterprise F&B tech company providing integrated POS, digital payments, and omnichannel solutions to top restaurant and hospitality brands. Supporting 1,500+ outlets, Koomi drives operational efficiency and customer experience through technology.

Job Summary

Join Koomi’s technical support team to provide hands‑on assistance with POS systems, troubleshoot technical issues, support merchant onboarding, and help improve service delivery for enterprise F&B clients.

Responsibilities

• Provide technical support to merchants using Koomi’s POS systems, software, and hardware to ensure smooth operations
• Troubleshoot and resolve technical issues via phone, remote support, and onsite visits to minimize downtime
• Assist with installation, configuration, testing, and deployment of POS systems and peripherals for new and existing clients
• Support onboarding, setup, and implementation of new merchant accounts to enable seamless system adoption
• Diagnose and fix software, hardware, networking, and connectivity problems to maintain system reliability
• Record, track, and follow up on support tickets to ensure timely resolution and customer satisfaction
• Escalate complex technical issues to specialized technical or product teams for expert handling
• Coordinate with internal teams to enhance service delivery and improve customer experience
• Guide merchants on system functionality, troubleshooting steps, and best practices to empower user independence
• Assist with system upgrades, maintenance, and other technical support activities to keep systems current and stable

Required competencies and certifications

• ITE (NITEC/Higher NITEC) or Diploma in Information Technology, Computer Science, Computer Engineering, Information Systems, or related fields
• Basic understanding of computer hardware, software, operating systems, and networking fundamentals
• Good communication and interpersonal skills to effectively support and guide merchants
• Customer‑oriented mindset with a passion for problem‑solving and helping others
• Ability to work independently and collaboratively in a fast‑paced environment
• Willingness and ability to provide onsite support at merchant locations when required

Preferred competencies and qualifications

• Familiarity with POS systems, SQL, HTML, PHP, or basic programming knowledge is an advantage but not required

Other Information

Why Join Koomi?

• Gain hands‑on experience in IT support, enterprise software, and business technology solutions
• Work with established F&B brands and support their daily operations
• Exposure to POS technology, digital payments, fintech, and integrated merchant solutions
• Receive practical training and guidance from experienced technical and operations teams
• Opportunities for career growth into senior technical support, implementation, product operations, or other tech roles
• Join a growing group as part of Koomi and the wider Finyx Platforms ecosystem