Technical Support Engineer - Junior [ Industrial Automation ]

One Vogue Pte. Ltd.; Singapore; On-site; SGD 31,000 - 36,000; Full time

Benefits offered by this job

Job summary

One Vogue Pte. Ltd. in Singapore is hiring a Junior Technical Support Engineer in the Industrial Automation sector. The role covers providing technical support, troubleshooting, and product demonstrations from Monday to Friday at the Lavender location.

Training will be provided to develop product knowledge, with opportunities to assist on-site setups and post-sales support, aimed at improving customer satisfaction and efficiency.

Qualifications

• Willing to learn; training will be provided.
• Good analytical, troubleshooting, and problem-solving skills.
• Basic knowledge of logic control, communication protocols, and HMI programming is an advantage.

Responsibilities

• Provide technical support to customers and sales representatives on product functions, specifications, and applications.
• Troubleshoot customer issues via phone, email, and on-site visits to identify and resolve technical problems.
• Conduct product testing and application trials to ensure products meet customer requirements.
• Assist with on-site product setup, system configuration, adjustments, and fine-tuning.
• Provide post-sales technical support and application training to customers.
• Prepare and update technical manuals, training materials, and product documentation.
• Support sales representatives with product demonstrations and technical presentations when required.
• Identify opportunities to improve work processes and operational efficiency while adhering to company policies and procedures.

Skills

Analytical skills

Troubleshooting

Problem-solving

Tools

Logic control

HMI programming

Communication protocols

Job description

Technical Support Engineer - Junior
Industrial Automation Industry
5 days (Monday - Friday)
Location: Lavender
Basic Salary: $2800 - $3200

Responsibilities

• Provide technical support to customers and sales representatives on product functions, specifications, and applications.

• Troubleshoot customer issues via phone, email, and on-site visits to identify and resolve technical problems.

• Conduct product testing and application trials to ensure products meet customer requirements.

• Assist with on-site product setup, system configuration, adjustments, and fine-tuning.

• Provide post-sales technical support and application training to customers.

• Prepare and update technical manuals, training materials, and product documentation.

• Support sales representatives with product demonstrations and technical presentations when required.

• Identify opportunities to improve work processes and operational efficiency while adhering to company policies and procedures.

Requirements

• Willing to learn; training will be provided.

• Good analytical, troubleshooting, and problem-solving skills.

• Basic knowledge of logic control, communication protocols, and HMI programming is an advantage.