Technical Support Engineer - APIs & Automation

Stripe; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Metronome is seeking a Technical Support Engineer to join our team in Singapore. You will be on the front lines delivering world-class customer service, becoming an expert on our product, and partnering with engineering, customer success, and growth teams.

You will handle escalations, diagnose issues with observability tools, and contribute to internal tooling and documentation to improve the support experience.

Qualifications

• 2+ years of work experience in a B2B customer-facing technical support organization or in engineering.
• Experience working closely with engineering teams and providing technical feedback on customer issues.
• Ability to debug and triage bugs and escalations from customers.
• Can communicate technical capabilities of the product to customers.
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL.
• Strong written and verbal communication skills, with the ability to break down complex technical concepts clearly.
• A startup mindset: building processes and scaling a support team when needed.

Responsibilities

• Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
• Troubleshoot any issues that arise from customers and diagnose blockers; escalate with context to the engineering team.
• Develop internal tools to automate customer workflows and document recurring patterns.
• Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

Skills

APIs

SQL

Scripting

Bug triage

Technical communication

Customer empathy

B2B support

Engineering collaboration

Tools

Zendesk

Pylon

Front

Job description

Metronome is seeking a Technical Support Engineer to join our team in Singapore. You will be on the front lines delivering world-class customer service, becoming an expert on our product, and partnering with engineering, customer success, and growth teams.

You will handle escalations, diagnose issues with observability tools, and contribute to internal tooling and documentation to improve the support experience.