Customer-Focused Tech Support Engineer (API & Automation)

Stripe, Inc.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Stripe's Metronome team seeks a technical support engineer to deliver world-class support on the front lines. You will become an expert on the product and collaborate with Metronome engineers, customer success, solutions architecture, and customers' developers.

You will handle escalations via ticketing, diagnose with observability tools, and help shape the product roadmap through feedback to the team.

Qualifications

• 2+ years in a B2B customer-facing technical support or in engineering.
• Experience working with engineering teams and giving technical feedback.
• Ability to debug and triage bugs and escalations from customers.
• Ability to communicate technical product capabilities to customers.
• Experience writing scripts or internal tools using APIs and SQL knowledge.
• Strong written and verbal communication with customer empathy.

Responsibilities

• Provide technical guidance to customers' developers on API integration and usage.
• Troubleshoot issues, diagnose blockers, and escalate with context to engineering.
• Develop internal tools to automate workflows and contribute feature feedback.
• Design and help implement a knowledge base to assist customers.

Skills

APIs

SQL

Communication

Bug triage

Scripting

Tools

Pylon

Zendesk

Front

Job description

Stripe's Metronome team seeks a technical support engineer to deliver world-class support on the front lines. You will become an expert on the product and collaborate with Metronome engineers, customer success, solutions architecture, and customers' developers.

You will handle escalations via ticketing, diagnose with observability tools, and help shape the product roadmap through feedback to the team.