Apps Tech Support Specialist - Elevate User Experience

Aureus Group Pte Ltd

Singapore

On-site

SGD 42,000 - 60,000

Full time

14 days+

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Job summary

Aureus Group Pte Ltd is seeking a Tech Support Specialist in Singapore to ensure smooth operation of our mobile and web applications. You will troubleshoot issues, manage tickets within SLA, and monitor system performance while collaborating with developers, QA, and product managers to resolve problems quickly.

You will also help improve support processes and documentation, gaining a solid understanding of our in-house platforms and deployment lifecycle.

Qualifications

Diploma or Degree in Computer Science, Information Technology, or related field.
1 year of experience in technical support, application support, or similar role.
Experience supporting mobile and/or web applications.
Experience with ticketing and documentation tools such as Jira, Confluence, or Salesforce is an advantage.

Responsibilities

Provide technical support and troubleshooting for mobile and web applications.
Manage and resolve support tickets efficiently, ensuring adherence to SLA requirements.
Monitor system performance and elevate issues when necessary.
Collaborate with developers, QA, and product managers to resolve technical challenges and understand deployment life cycle.
Maintain and improve internal documentation on Jira, Confluence, and Salesforce.