Technical Support Engineer - 12x7 On-Call (Singapore)

Solace; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid-first

Job summary

Solace in Singapore seeks a Technical Support Engineer to solve complex issues and ensure customers have an exceptional journey. You’ll join a global team, starting from intermediate to senior levels, and bring ownership and care to every client interaction.

You’ll champion incidents, drive automation, and collaborate with partners to keep systems reliable while supporting 12x7 on-call coverage and continuous service improvements.

Qualifications

• Must be legally authorized to work in Singapore.
• 5–10+ years of experience in a technical role (software development, technical support, QA, or similar).
• Solid command of TCP networking concepts and hands-on troubleshooting experience.
• Proven Unix/Linux System Administration skills.
• Programming experience in Java, C, or .NET.
• Excellent English communication skills, both written and verbal.
• Strong commitment to quality and customer service.
• Ability to take initiative and thrive in a dynamic, fast-moving environment.
• Available to provide 12x7 off-hours telephone support approximately one week per month.
• High emotional intelligence and customer-focused mindset.
• Data-driven mindset with a drive to automate and improve.

Responsibilities

• Champion a superior customer experience in every interaction - because our clients' success is our success
• Own and resolve incidents end-to-end, driving faster resolution times and stronger system reliability
• Handle service requests and customer provisioning with precision and efficiency
• Collaborate with and support partners and regional teams as an integral part of a high-performing global support team
• Participate in on-call rotation and deliver 12x7 off-hours support
• Lead and participate in the development of scalable deployment solutions through automation and tooling

Skills

TCP networking concepts

Unix/Linux System Administration

Java, C, or .NET programming

English communication

Customer service mindset

On-call support

Tools

Docker

Kubernetes

OpenShift

VMware Tanzu

AWS

Job description

Solace in Singapore seeks a Technical Support Engineer to solve complex issues and ensure customers have an exceptional journey. You’ll join a global team, starting from intermediate to senior levels, and bring ownership and care to every client interaction.

You’ll champion incidents, drive automation, and collaborate with partners to keep systems reliable while supporting 12x7 on-call coverage and continuous service improvements.