Technical Solutions Consultant (Adtech)

Morgan McKinley; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Morgan McKinley is seeking a Technical Solutions Consultant to join our Global Operations organization. You will serve as the primary technical contact for clients and internal teams, developing expertise in our advertising solutions and guiding optimized campaigns.

You will troubleshoot issues, collaborate with Sales, and manage high volumes of support requests, driving customer satisfaction and KPI performance. This 12-month contract may extend or convert based on performance.

Qualifications

• Bachelor’s degree in Marketing, Computer Science, or a related field.
• 3+ years of experience in Digital Advertising and/or Technology industries.
• Solid understanding of the Advertising Technology ecosystem.
• Proven ability to communicate technical concepts effectively to non-technical audiences.
• Hands-on experience troubleshooting advertising technologies such as pixels, ad servers, auctions, and delivery mechanisms.
• Working knowledge of web technologies including HTML, CSS, JavaScript, and HTTP protocols.
• Experience working with SQL databases and RESTful APIs.

Responsibilities

• Serve as the primary technical contact for our clients and internal teams, ensuring seamless communication and support.
• Develop deep expertise in our advertising solutions, providing strategic consultation to clients on best practices and customized setups.
• Troubleshoot and resolve technical issues related to the implementation and optimization of advertising products, including signals, measurement, delivery, and all related advertising tools.
• Collaborate closely with Sales teams to address client challenges, prioritize technical support tasks, and develop tailored market or vertical-specific plans.
• Manage a high volume of support cases, focusing on customer satisfaction, resolution speed, and case-related KPIs.
• Act as the technical support resource for Client Solutions Managers, Account Managers, and Partner Managers.
• Handle inbound requests from the sales team across all advertising products, covering both in-market and scaled markets.
• Demonstrate a strong understanding of advertising products, quickly unblocking technical challenges to ensure campaign success.
• Participate in weekly team sharing sessions to discuss learnings, troubleshoot complex issues, and improve collective knowledge.

Skills

Digital Advertising

Communication skills

Troubleshooting

Web technologies

SQL & REST APIs

Education

Bachelor’s degree in Marketing, Computer Science, or a related field

Job description

Job Title: Technical Solutions Consultant

Job Duration: 12 months contract with a possibility to extend or to go perm!

Morgan McKinley is hiring a Technical Solutions Consultant to join our Global Operations (GO) organization that helps businesses through scaled service delivery & operations.

Job Responsibilities:

• Serve as the primary technical contact for our clients and internal teams, ensuring seamless communication and support.

• Develop deep expertise in our advertising solutions, providing strategic consultation to clients on best practices and customized setups.

• Troubleshoot and resolve technical issues related to the implementation and optimization of advertising products, including signals, measurement, delivery, and all related advertising tools.

• Collaborate closely with Sales teams to address client challenges, prioritize technical support tasks, and develop tailored market or vertical-specific plans.

• Manage a high volume of support cases, focusing on customer satisfaction, resolution speed, and case-related KPIs.

• Act as the technical support resource for Client Solutions Managers, Account Managers, and Partner Managers.

• Handle inbound requests from the sales team across all advertising products, covering both in-market and scaled markets.

• Demonstrate a strong understanding of advertising products, quickly unblocking technical challenges to ensure campaign success.

• Participate in weekly team sharing sessions to discuss learnings, troubleshoot complex issues, and improve collective knowledge.

Qualifications:

• Bachelor’s degree in Marketing, Computer Science, or a related field.

• 3+ years of experience in Digital Advertising and/or Technology industries.

• Solid understanding of the Advertising Technology ecosystem.

• Proven ability to communicate technical concepts effectively to non-technical audiences.

• Hands-on experience troubleshooting advertising technologies such as pixels, ad servers, auctions, and delivery mechanisms.

• Working knowledge of web technologies including HTML, CSS, JavaScript, and HTTP protocols.

• Experience working with SQL databases and RESTful APIs.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345