Technical Solution Consultant

MORGAN MCKINLEY PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

MORGAN MCKINLEY PTE. LTD. is seeking a technical client support specialist for a 12-month contract to work with a leading MultiTech social media company.

The role focuses on providing expert troubleshooting, strategic guidance on advertising solutions, and seamless collaboration with Sales and CS teams. Responsibilities include handling high volumes of technical support cases, ensuring CSAT, and acting as the technical liaison for various client-facing managers.

Qualifications

• Bachelor’s degree in Marketing, Computer Science, or a related field.
• 3+ years of experience in Digital Advertising and/or Technology industries.
• Solid understanding of the Advertising Technology ecosystem.
• Proven ability to communicate technical concepts to non-technical audiences.
• Hands-on experience troubleshooting advertising technologies such as pixels, ad servers, auctions, and delivery mechanisms.

Responsibilities

• Serve as the primary technical contact for clients and internal teams, ensuring seamless communication and support.
• Develop deep expertise in advertising solutions and provide strategic consultations.
• Troubleshoot and resolve technical issues related to implementation and optimization of advertising products.
• Collaborate with Sales to address client challenges and develop plan.
• Support CSOs by assisting advertisers facing technical difficulties and guiding troubleshooting.
• Manage a high volume of support cases focusing on CSAT, resolution speed, and KPIs.
• Act as the technical resource for Client Solutions Managers, Account Managers, and Partner Managers.
• Handle inbound requests from the sales team across all Ads products in markets.
• Participate in weekly team sessions to discuss learnings and improve knowledge.

Skills

Digital advertising

Advertising technology

SQL databases

RESTful APIs

HTML/CSS/JavaScript

Communication skills

Stakeholder management

Education

Bachelor’s degree in Marketing/Computer Science/related field

Tools

Pixels

Ad servers

RESTful APIs

HTTP protocols

JavaScript

Job description

Our client is a leading MultiTech social media company. This is a 12 month contract role.

Job Responsibilities:

• Serve as the primary technical contact for our clients and internal teams, ensuring seamless communication and support.


• Develop deep expertise in our advertising solutions, providing strategic consultation to clients on best practices and customized setups.


• Troubleshoot and resolve technical issues related to the implementation and optimization of company’s advertising products, including signals, measurement, and delivery.


• Collaborate closely with Sales teams to address client challenges, prioritize technical support tasks, and develop tailored market or vertical-specific plans.


• Support Customer Success Managers (CSMs) by assisting advertisers facing technical difficulties, providing expert troubleshooting and guidance.


• Manage a high volume of support cases, focusing on customer satisfaction (CSAT), resolution speed, and case-related KPIs.


• Act as the technical support resource for Client Solutions Managers, Account Managers, and Partner Managers.


• Handle inbound requests from the sales team across all company's Ads products, covering both in-market and scaled markets.


• Participate in weekly team sharing sessions to discuss learnings, troubleshoot complex issues, and improve collective knowledge.

Job Requirements:

• Bachelor’s degree in Marketing, Computer Science, or a related field.


• 3+ years of experience in Digital Advertising and/or Technology industries.


• Solid understanding of the Advertising Technology ecosystem.


• Proven ability to communicate technical concepts effectively to non-technical audiences.


• Hands-on experience troubleshooting advertising technologies such as pixels, ad servers, auctions, and delivery mechanisms.


• Working knowledge of web technologies including HTML, CSS, JavaScript, and HTTP protocols.


• Experience working with SQL databases and RESTful APIs.


• Should have good communication and stakeholder management skills.

*Referrals are greatly appreciated*