Technical & Solution Manager

SECURITAS ELECTRONIC SECURITY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

SECURITAS ELECTRONIC SECURITY SINGAPORE PTE. LTD. is seeking a project-focused professional to manage security system deployments for global and local clients in Singapore.

You will lead cross-functional teams on design, installation, testing, and integration of complex security platforms. Responsibilities include developing detailed project plans, coordinating with subcontractors, and delivering actionable reports while ensuring compliance, timelines and profitability.

Qualifications

• Diploma or degree in relevant engineering or IT field.
• 3-5 years in security system project management.
• Strong teamwork, independence and pressure handling.
• Proficient in Office 365 (Excel, Word, Outlook).

Responsibilities

• Manage projects for global and local clients ensuring satisfaction.
• Lead design, installation, integration and testing of CCTV, access control, PA, intercom and intrusion alarms.
• Develop detailed project plans, timelines, and documentation.
• Coordinate with subcontractors, suppliers and third parties.
• Provide ongoing technical and operational support to customers.
• Review contracts and ensure profitability.
• Prepare reports and present progress to stakeholders.

Education

Diploma or degree in Computer, Electronics/ Electrical/ IT Engineering

Tools

MS Excel

MS Word

Outlook

Office 365

Job description

PRIMARY PURPOSE OF JOB

Manage projects for global and prominent local clients, ensuring high standards and client satisfaction.

MAJOR RESPONSIBILITIES

• Possess expertise in implementing enterprise systems, including Genetec, Ccure, AMAG, Lenel, Milestone and ProWatch.
• Develop detailed project plans, conceptual design, pre-construction design, establish key timelines, update programming design sheets, drawings, schematic design, reports, documentation and address compliance requirements.
• Oversee the design, installation, configuration, integration and testing of comprehensive security systems, such as CCTV, access control, gate barriers, Public Address System, intercom and intrusion detection alarms.
• Lead subcontractor kickoff meetings to align project objectives, schedule, timeline, installation and commissioning standards.
• Prepare and deliver presentations to stakeholders regarding project progress, actionable reporting and data analysis.
• Make strategic decisions within managed portfolios to promptly resolve issues and uphold project integrity.
• Responsible for new projects, A&A works, deployment of emerging technologies and solution delivery.
• Handle quotations for Globe Customers, Additional Alteration works, repairs, and replacements.
• Deliver ongoing technical and operational support to customers.
• Coordinate with contractors and third parties on system integration and project implementation.
• Perform root cause analysis on equipment failures to identify issues and recommend corrective actions.
• Ensure workplace safety by reviewing risk assessments onsite, conducting toolbox meetings, and performing regular PPE Inspections for service engineers and technicians.
• Identify, coach, develop and conduct performance reviews with direct report staff.
• Coordinate with service engineering teams to fulfill customer service level agreements (SLAs) and maintain positive client relationships.
• Review contract costing to ensure profitability.
• Submit all operational, incident, and management reports promptly.
• Create O&M manuals, handover checklists, payment schedule and delivery orders for projects, ensure documentations are signed or certified by customer and submit timely to finance for billing purposes.
• Follow up with customers regarding surveys, progress claim and outstanding payments.

REQUIREMENTS

• Diploma or degree in Computer, Electronics/ Electrical/ IT Engineering, Computer Science or Telecommunication Engineering.
• 3-5 years of relevant experience in a similar filed.
• Demonstrates strong teamwork abilities, work independently and excels under pressure.
• Exhibits a positive attitude with a willingness to learn, initiative and sound decision making skills.
• Responsible with effective supervisory capabilities.
• Proficient in Office 365 applications, including Excel, Word, and Outlook email.
• Willingness to work overtime as required and adapt to global client time zones.
• Excellent communication and written skills when interacting with customers and colleagues.