Technical Team Leader

Ademco (Far East) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ademco (Far East) Pte Ltd is seeking an experienced Service Operations Lead in Singapore to supervise a team of 8-12 technical professionals responsible for maintenance and troubleshooting of security systems at client sites.

Responsibilities include overseeing the maintenance workflow, coordinating with clients, and delivering service plans with clear milestones and metrics. Strong communication and problem-solving skills are essential for success in this client-focused role.

Qualifications

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience.
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems (EACS), Intrusion Detection Systems (IDS) and CCTV systems is a must.
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage.
• Technology savvy (hardware & software).
• Excellent problem solving skills.
• Strong verbal and written communication skills.
• Must be a team player.
• Customer service and business orientated with good initiative and adaptability.

Responsibilities

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of technical service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results.
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients.
• Perform a wide variety of technical and non-technical tasks.

Skills

Team leadership

Security systems expertise

Client communication

Problem solving

Team coordination

Hardware & software savvy

Education

Nitec Diploma in Electrical/Electronic Engineering

Tools

EACS

IDS

CCTV systems

Security system integration

Job description

Summary:

Successful candidate will be leading a team of 8-12 technical team members, overseeing maintenance an troubleshooting of Security Systems (e.g. CCTV, Access Control & Intrusion Detection Systems) at clients' sites.

Responsibilities:

• Oversee the whole process of service cum maintenance workflow




• Front line contact with client representatives on all service/maintenance related issues




• Lead a team of technical service team members




• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics




• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities




• Manage day-to-day client interactions and expectations for optimal results




• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships




• Possess a knowledge base of each client's business, organization and objectives




• Be responsible for operationally managing multiple aspects of the team.




• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients




• Perform a wide variety of technical and non-technical tasks

Requirements:

• Min Nitec diploma in Electrical/Electronic Engineering with at least 3 years working experience




• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems (EACS), Intrusion Detection Systems (IDS) and CCTV systems is a must




• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage




• Technology savvy (hardware & software)




• Excellent problem solving skills




• Strong verbal and written communication skills




• Must be a team player




• Customer service and business orientated with good initiative and adaptability