Technical Team Lead (Security Systems, eg. CCTV, ACS, IDS, etc.)

TDE Security Solutions; Singapore; On-site; SGD 45,000 - 73,000; Full time

Job summary

TDE Security Solutions in Singapore seeks a Service Team Leader to oversee the service cum maintenance workflow, coordinate resources, and ensure timely delivery of commitments.

You will lead a team, handle client interactions, and develop service plans while maintaining high standards of security system integration and customer satisfaction.

Qualifications

• At least 1 year of relevant work experience.
• Hands-on experience with Integrated Security Management Systems, Card Access Control, Intrusion Detection and CCTV.
• Experience in configuring security systems and integrating with third-party systems is an advantage.
• Strong technical and software/hardware aptitude.
• Excellent problem solving skills.

Responsibilities

• Oversee the entire service and maintenance workflow.
• Upload daily work reports and track milestones.
• Act as front line contact with client representatives for service issues.
• Lead a team of service personnel.
• Prepare service scopes, plans, and resource loading.
• Determine new ways to deploy teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and set expectations for outcomes.
• Seek opportunities to increase customer satisfaction and deepen client relationships.
• Ensure timely progress and completion of maintenance commitments.
• Perform a variety of technical and non-technical tasks.

Skills

Security systems

Access control

Intrusion detection

CCTV

Problem solving

Tech savvy

Job description

Responsibilities

• Oversee the whole process of service cum maintenance workflow
• Uploaded daily work report
• Front line contact with client representatives on all service/maintenance related issues
• Lead a team of service team members
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements

• Min at least 1 year working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills