Operations Manager (Security Systems) | West

ANCHOR SEARCH GROUP PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

ANCHOR SEARCH GROUP PTE. LTD. is seeking a facilities operations professional to oversee CCTV/IP surveillance, access control and PSIM platforms from its West Singapore location. You will lead maintenance, ensure SLAs, develop SOPs, and drive asset and budget management while engaging stakeholders.

The role requires strong technical knowledge, ITIL familiarity, and excellent teamwork. Occasional after-hours support may be needed to coordinate planned deployments and urgent fixes.

Qualifications

• Experience with CCTV and IP video surveillance systems.
• Formal IT/engineering diploma with ITIL preferred.
• Strong analytical and communication skills required.

Responsibilities

• Direct maintenance operations across all facilities to maximize uptime and SLA fulfillment.
• Establish and refine SOPs, analyze failure trends and implement corrective actions.
• Oversee assets, inventory, budgets and safety/compliance documentation.
• Cultivate strategic stakeholder relationships through regular reviews and communication.
• Mentor and develop personnel to deliver operational excellence.

Skills

CCTV/IP Video Surveillance

Video Management Systems

Access Control Systems

PSIM Platforms

Networking fundamentals

Windows Server

Virtualization

Cybersecurity for security systems

ITIL

Analytical skills

Project coordination

Microsoft Office

Education

Diploma in Information Technology or Electrical Engineering

Tools

Hikvision

Milestone

Gallagher

Honeywell

PSIM Platforms

Job description

Job Responsibilities:

• Direct maintenance operationsacross all facilities to maximize equipment uptime, fulfill service level agreements (SLAs), and optimize workforce deployment.
• Establish and refine standard operating procedures (SOPs), analyse technical failure trends to execute corrective actions, and improve resource efficiency.
• Oversee assets and inventory, manage departmental budgets, maintain precise compliance documentation, and enforce rigorous health and safety standards.
• Cultivate strategic stakeholder relationshipsthrough regular performance reviews and proactive communication to ensure service alignment.
• Mentor and develop personnelto cultivate high-performing teams capable of delivering operational excellence.

Requirements:

• Good working knowledge of CCTV and IP Video Surveillance Systems, Video Management Systems (e.g. Hikvision, Milestone), Access Control Systems (e.g. Gallagher, Honeywell), PSIM Platforms, networking fundamentals, Windows Server and virtualization, and cybersecurity best practices for security systems.
• Diploma in Information Technology, Electrical Engineering or related disciplines, with ITIL certification preferred.
• Strong analytical, problem-solving, facilitation, planning, organizational, communication and interpersonal skills.
• Knowledge of organizational effectiveness and operations management, experience working closely with project teams with long-term maintenance viability in mind, and proficiency in Microsoft Office.
• Comfortable with the occasional standby/ work outside normal office hours to support planned deployments, maintenance activities and unforeseen operational requirements, in accordance with business needs.

Work location: West