Technical Services Support Engineer (No Exp welcome)

People Profilers Pte Ltd; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

People Profilers Pte Ltd is seeking an Administrative & Technical Coordination assistant to support the Technical Services team in Singapore. You will handle administrative tasks, track service requests, and assist with documentation and data entry.

The role involves coordinating service notifications and replacement shipments, responding to basic technical inquiries, and occasional on-site visits. Training is provided; no prior experience is required.

Qualifications

• Technical or Mechanical Engineering background preferred.
• ITE, Diploma in Mechanical Engineering, or equivalent technical qualification.
• No experience welcome as on the job training provided.
• Basic understanding of mechanical products, troubleshooting, or technical documentation.
• Comfortable working with CRM and service management systems to manage customer cases, track service requests, maintain accurate records, and generate reports.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Good communication and organizational skills.
• Willing to perform both office-based support and occasional site visits.
• 5 days week, 1 year contract with full benefits

Responsibilities

• Support the Technical Services team with administrative and technical coordination tasks.
• Manage and process Service Notifications (SN) and replacement cases for the Singapore market.
• Respond to simple technical enquiries received via C4C (Customer Relationship Management System).
• Coordinate DHL replacement shipments and maintain status updates in Excel tracking files.
• Assist with documentation, data entry, filing, and other technical-related paperwork.
• Accompany the Technical Services team on site visits when required.
• Support ad hoc projects and operational tasks as assigned.

Skills

CRM proficiency

Excel

Microsoft Office

Communication

Organizational skills

Team collaboration

Education

ITE/Diploma in Mechanical Engineering or equivalent

Tools

CRM systems

Service management systems

Job description

Key Responsibilities

• Support the Technical Services team with administrative and technical coordination tasks.
• Manage and process Service Notifications (SN) and replacement cases for the Singapore market.
• Respond to simple technical enquiries received via C4C (Customer Relationship Management System).
• Coordinate DHL replacement shipments and maintain status updates in Excel tracking files.
• Assist with documentation, data entry, filing, and other technical-related paperwork.
• Accompany the Technical Services team on site visits when required.
• Support ad hoc projects and operational tasks as assigned.

Requirements

• Technical or Mechanical Engineering background preferred.
• ITE, Diploma in Mechanical Engineering, or equivalent technical qualification.
• No experience welcome as on the job training provided.
• Basic understanding of mechanical products, troubleshooting, or technical documentation.
• Comfortable working with CRM and service management systems to manage customer cases, track service requests, maintain accurate records, and generate reports.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Good communication and organizational skills.
• Willing to perform both office-based support and occasional site visits.
• 5 days week, 1 year contract with full benefits

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.