Service Support Coordinator

GEA Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

GEA Group in Singapore is seeking a proactive Service Support Coordinator to assist in preparing costings and proposals, coordinate field service scheduling and ensure customer satisfaction. The role involves managing scheduling, documentation, resource planning and customer communication to enhance service efficiency.

Responsibilities include preparing costings, supporting field service sales, tracking engineers' schedules, coordinating with spare parts, consolidating reports, processing

Qualifications

• Minimum 2 years’ experience in the process engineering industry. Fresh graduates with the right attitude may be considered.
• Experience in costing and proposal preparation and field service coordination. Previous experience as a team leader is a plus.
• Diploma or degree in engineering preferred; Automation/Electrical background is advantageous.
• Knowledge and experience with SAP.
• Proficient in Microsoft Office (Excel, Access, Word, PowerPoint).
• Well-organized, responsible, and strong problem-solving aptitude.
• Excellent oral, written, and presentation skills in English.

Responsibilities

• Assist service sales in preparing costings and proposals for project-based work, field service jobs and SLAs.
• Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected.
• Raise 2nd-level technical support tickets when required.
• Prepare Method Statements and Risk Assessments for field service and site installation jobs.
• Track and manage Field Service Engineers’ schedule to ensure all on-site work is completed according to customer requirements and company budget.
• Coordinate with spare parts and logistics team to ensure parts are delivered to sites on time for service jobs.
• Consolidate service reports and timesheets for invoice submission.
• Process warranty claims for field service orders.
• Manage field service costings and budgets upon order receipt and provide monthly forecast and margin status.
• Lead and participate in continuous improvement initiatives within the field service team.
• Record timesheets for Field Service Engineers in the ERP system. Standardize tools and reports to increase efficiency of resource planning.
• Identify and recommend cost-saving opportunities to improve field service profitability.
• Provide backup support for PR–PO conversion, goods receipt (GR), and invoicing activities.
• Ad-hoc tasks, as assigned from time to time

Skills

Costing & proposals

Field service coordination

SAP

MS Office

English communication

Problem solving

Time management

Education

Diploma or degree in engineering

Tools

SAP

Job description

We are looking for a proactive Service Support Coordinator (based in Singapore) to assist in preparing costings and proposals, coordinate field service scheduling, and ensure highest customer satisfaction. You will manage scheduling, documentation, resource planning, and customer communication, contributing to service efficiency and continuous improvement.

Key Responsibilities

• Assist service sales in preparing costings and proposals for project-based work, field service jobs and SLAs. Act as sales lead for field service quotation when required
• Support front-line sales with follow-up and customer communication when necessary. Occasional site survey / site work is expected
• Raise 2nd-level technical support tickets when required.
• Prepare Method Statements and Risk Assessments for field service and site installation jobs.
• Track and manage Field Service Engineers’ schedule to ensure all on-site work is completed according to customer requirements and company budget.
• Coordinate with spare parts and logistics team to ensure parts are delivered to sites on time for service jobs.
• Consolidate service reports and timesheets for invoice submission.
• Process warranty claims for field service orders.
• Manage field service costings and budgets upon order receipt and provide monthly forecast and margin status.
• Lead and participate in continuous improvement initiatives (e.g., waste identification) within the field service team.
• Record timesheets for Field Service Engineers in the ERP system.Standardize tools and reports to increase efficiency of resource planning. Identify and recommend cost‑saving opportunities to improve field service profitability.
• Provide backup support for PR–PO conversion, goods receipt (GR), and invoicing activities.
• Ad‑hoc tasks, as assigned from time to time

Professional Requirements

• Minimum 2 years’ experience in the process engineering industry. Fresh graduates with the right attitude may be considered.
• Experience in costing and proposal preparation and field service coordination. Previous experience as a team leader is a plus.
• Diploma or degree in engineering preferred; Automation/Electrical background is advantageous.
• Knowledge and experience with SAP.
• Proficient in Microsoft Office (Excel, Access, Word, PowerPoint).
• Well‑organized, responsible, and strong problem‑solving aptitude.
• Excellent oral, written, and presentation skills in English.

Personal Profile

• Independent, highly motivated, service-driven, and open‑minded.
• Team player with strong interpersonal skills.
• Able to communicate and interact professionally with both internal and external clients.
• Strong sense of ownership and accountability.
• Organized, analytical, and able to remove obstacles through creative and adaptive approaches.
• Comfortable in a dynamic technical environment with a fast‑paced daily routine.
• Able to work independently with remote teams, with minimum supervision